Vehicle Experience Concierge

Bobby Rahal Automotive Group - Pittsburgh; Wexford (Allegheny County); Presencial; USD 42 000 - 58 000; Tempo integral

Resumo da oferta

Bobby Rahal Automotive Group in Pittsburgh seeks a Product Concierge to deliver outstanding vehicle demonstrations and ensure customers understand operation and features. You will personalize deliveries based on knowledge and priorities, with follow-up to reinforce learning and address questions.

Responsibilities include conducting pre-delivery checks, explaining technologies, training staff, and supporting customers at service drives.

Qualificações

• Detail oriented in a fast-paced, results-driven environment.
• Ability to speak effectively before groups of clients or employees.
• Professional and friendly customer-service mindset.
• Strong computer skills including Microsoft Office.
• High School Diploma or equivalent; background and driving record check required.

Responsabilidades

• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies, focusing on customer comfort and retention.
• Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Assists customers at the service drive.
• Trains the sales/service staff on key technologies and how to explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Trouble shoots vehicle technology features.
• Give other team members a helping hand with their duties.

Conhecimentos

Customer service

Public speaking

Multi-tasking

Attention to detail

Communication

Formação académica

High School Diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Bobby Rahal Automotive Group in Pittsburgh seeks a Product Concierge to deliver outstanding vehicle demonstrations and ensure customers understand operation and features. You will personalize deliveries based on knowledge and priorities, with follow-up to reinforce learning and address questions.

Responsibilities include conducting pre-delivery checks, explaining technologies, training staff, and supporting customers at service drives.