Luxury Vehicle Experience Specialist

Bobby Rahal Automotive Group - Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Team member discounts

Unlimited training

Career advancement opportunities

Job summary

Bobby Rahal Automotive Group in Pittsburgh seeks a Product Concierge to deliver interactive vehicle demonstrations and ensure customers understand operation of their vehicles. You will personalize deliveries, explain features, and prioritize customer comfort to boost retention.

You will follow pre-delivery checklists, answer questions, train staff on key technologies, and assist customers at the service drive. Strong communication and tech aptitude are essential.

Qualifications

• Detail oriented in a fast-paced environment.
• Able to speak effectively before groups of clients or staff.
• Professional, friendly customer-service mindset.
• Strong computer skills including MS Office.
• Ability to multi-task and follow written or verbal instructions.
• Background check and driving record review required.

Responsibilities

• Ensures vehicle meets pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies to customers.
• Follows up within 1–2 weeks after delivery to answer questions or conduct a second delivery.
• Resolves customer inquiries about vehicle technology.
• Directs customers to additional information resources.
• Assists customers at the service drive.
• Trains sales/service staff on key technologies and how to explain them.
• Answers product questions by phone and during walk-ins.
• Troubleshoots vehicle technology features.
• Gives teammates a helping hand with duties as needed.

Skills

Detail oriented

Public speaking

Customer service

MS Office

Multi-tasking

Follow instructions

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Bobby Rahal Automotive Group in Pittsburgh seeks a Product Concierge to deliver interactive vehicle demonstrations and ensure customers understand operation of their vehicles. You will personalize deliveries, explain features, and prioritize customer comfort to boost retention.

You will follow pre-delivery checklists, answer questions, train staff on key technologies, and assist customers at the service drive. Strong communication and tech aptitude are essential.