Product Concierge

Bobby Rahal Automotive Group; Wexford (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

Bobby Rahal Automotive Group is seeking a Product Concierge to deliver high-quality vehicle demonstrations and ensure customers understand operation and features. You will interact with clients, sales consultants, and managers throughout the delivery process.

The role emphasizes detailed pre-delivery checks, tailoring demonstrations to customer priorities, and providing ongoing support after delivery. Strong communication, tech familiarity, and a customer-first attitude are essential.

Qualifications

• Detail oriented in a fast-paced, results-driven environment.
• Ability to speak effectively before groups of clients or employees.
• Professional and friendly demeanor with a strong customer service focus.
• Strong computer skills, including the Microsoft Office Suite.
• Ability to multitask and follow written or spoken instructions.

Responsibilities

• Conduct interactive product demonstrations and pre-delivery checks.
• Personalize vehicle delivery based on customer priorities.
• Explain and demonstrate vehicle features and technologies.
• Follow up with customers within 1–2 weeks after delivery.
• Address customer inquiries about vehicle technology.
• Direct customers to additional information resources.
• Assist customers at the service drive.
• Train sales/service staff on key technologies.
• Answer product questions during walk-ins and calls.
• Troubleshoot vehicle technology features.
• Support team with other duties as needed.

Skills

Detail oriented

Public speaking

Customer service mindset

Multitasking

Written and verbal instructions

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Bobby Rahal Automotive Group is passionately committed to excellence and winning in everything we do. Our culture of caring redefines the automotive experience.

We offer career advancement opportunities, along with excellent pay programs, benefits, vacation, 401K, team member discounts, and unlimited superior training.

High performance dealerships for high performance individuals!

Position Overview

The ideal candidate for Product Concierge performs outstanding interactive vehicle demonstration deliveries, ensuring the customer has full knowledge of their vehicle's operation.

Who would I interact with?

The Product Concierge interacts daily with Clients, Sales Consultants, and Sales Managers, just to name a few.

What are the day-to-day responsibilities?

• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Assists customers at the service drive.
• Trains the sales/service staff on key technologies and how to best explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Trouble shoots vehicle technology features.
• Give other team members a helping hand with their duties, as needed

What are the requirements for this job?

• Detail oriented and excels in a fast-paced, results driven environment
• Ability to speak effectively before groups of clients or employees or organization
• Professional and friendly skills with a passion for customer service
• Strong computer skills, to include Microsoft Office Suite
• Ability to multi-task
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• High School Diploma or equivalent required, secondary schooling preferred
• Successfully pass a pre-employment background and driving record check

Bobby Rahal Automotive Group is an EEO employer as defined by the EEOC and a drug-free workplace.