Vehicle Experience Specialist

Bobby Rahal Automotive Group; Wexford (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

Bobby Rahal Automotive Group is seeking a Product Concierge to deliver high-quality vehicle demonstrations and ensure customers understand operation and features. You will interact with clients, sales consultants, and managers throughout the delivery process.

The role emphasizes detailed pre-delivery checks, tailoring demonstrations to customer priorities, and providing ongoing support after delivery. Strong communication, tech familiarity, and a customer-first attitude are essential.

Qualifications

• Detail oriented in a fast-paced, results-driven environment.
• Ability to speak effectively before groups of clients or employees.
• Professional and friendly demeanor with a strong customer service focus.
• Strong computer skills, including the Microsoft Office Suite.
• Ability to multitask and follow written or spoken instructions.

Responsibilities

• Conduct interactive product demonstrations and pre-delivery checks.
• Personalize vehicle delivery based on customer priorities.
• Explain and demonstrate vehicle features and technologies.
• Follow up with customers within 1–2 weeks after delivery.
• Address customer inquiries about vehicle technology.
• Direct customers to additional information resources.
• Assist customers at the service drive.
• Train sales/service staff on key technologies.
• Answer product questions during walk-ins and calls.
• Troubleshoot vehicle technology features.
• Support team with other duties as needed.

Skills

Detail oriented

Public speaking

Customer service mindset

Multitasking

Written and verbal instructions

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Bobby Rahal Automotive Group is seeking a Product Concierge to deliver high-quality vehicle demonstrations and ensure customers understand operation and features. You will interact with clients, sales consultants, and managers throughout the delivery process.

The role emphasizes detailed pre-delivery checks, tailoring demonstrations to customer priorities, and providing ongoing support after delivery. Strong communication, tech familiarity, and a customer-first attitude are essential.