Vehicle Experience Concierge & Tech Demo Specialist

Bobby Rahal Automotive Group - Pittsburgh Region; Wexford (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

Bobby Rahal Automotive Group - Pittsburgh Region is seeking a Product Concierge to deliver engaging vehicle demonstrations and ensure customers understand their new car features. This role emphasizes personalized delivery, strong customer service, and clear communication in a fast-paced dealership setting.

The candidate will train staff, handle inquiries, and support customers at the service drive, with follow-ups to reinforce learning and retention of vehicle technology.

Qualifications

• Detail oriented in a fast-paced, results-driven environment.
• Ability to speak effectively before groups of clients or employees.
• Professional and friendly skills with a passion for customer service.
• Strong computer skills, including Microsoft Office Suite.
• Ability to multi-task and follow written or verbal instructions.
• High School Diploma or equivalent; secondary schooling preferred.
• Successfully pass a pre-employment background and driving record check.

Responsibilities

• Ensures that the vehicle has met all pre-delivery checklist requirements.
• Assesses customer knowledge and priorities to personalize delivery.
• Explains and demonstrates vehicle features and technologies to customers.
• Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Assists customers at the service drive.
• Trains the sales/service staff on key technologies and how to explain/demonstrate them to customers.
• Answers product questions on the telephone and during walk-ins.
• Trouble shoots vehicle technology features.
• Give other team members a helping hand with their duties, as needed.]

Skills

Detail oriented

Public speaking

Customer service

Microsoft Office

Multi-tasking

Instruction comprehension

Education

High School Diploma or equivalent

Job description

Bobby Rahal Automotive Group - Pittsburgh Region is seeking a Product Concierge to deliver engaging vehicle demonstrations and ensure customers understand their new car features. This role emphasizes personalized delivery, strong customer service, and clear communication in a fast-paced dealership setting.

The candidate will train staff, handle inquiries, and support customers at the service drive, with follow-ups to reinforce learning and retention of vehicle technology.