Product & Agricultural Technical Support Specialists

Ingersoll Rand; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental and vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock options

Job summary

Ingersoll Rand is seeking a Technical Support Specialist to provide training and customer support for Maximus products. The role is remote, focusing on diagnosing customer issues through phone and internet.

Responsibilities include handling tech support calls, training distributors and end users, and collaborating with sales teams. Candidates should have an Associate's degree, at least 2 years of related experience, and a valid USA driver's license.

The pay range for this position is $40,000-$60,000, with a comprehensive benefits package included.

Qualifications

• 2+ years of related experience; live production experience preferred.
• Valid USA driver’s license required.

Responsibilities

• Handle incoming tech support calls via Zendesk software.
• Coordinate with support teams and follow up with Zendesk.
• Train equipment installers on setup processes.
• Provide guidance and follow-up for system performance.
• Collaborate with sales and distributors for project solutions.

Skills

Low voltage components understanding

Basic electronic knowledge

Industry Knowledge

Familiarity with smart controllers

Bilingual English and Spanish or French

Education

Associate’s degree

Tools

Zendesk software

Multimeter

Job description

Ingersoll Rand is an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other characteristics protected by applicable laws, regulations, and ordinances.

Job Title

Technical Support Specialist

Location

Remote

Job Overview

Provide training and customer support for all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails
• Coordinate with USA & Canada support teams and follow up with Zendesk support software
• Work closely with the Technical Service Manager to coordinate project plans and training
• Provide guidance and follow‑up to distributors and customers to optimize system performance
• Train equipment installers on building and equipment setup
• Train customers/end users on product functions
• Follow‑up with key accounts/integrators for additional training needs
• Collaborate with sales team and distributors to provide optimal project solutions

Requirements

• Associate’s degree
• 2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
• Valid USA driver’s license

Core Competencies

• Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
• Industry Knowledge
• Familiarity with smart controllers on swine and/or poultry

Preferences

• Bilingual English and Spanish (or French) preferred.

Travel & Work Arrangements/Requirements

• Preferred location: Midwest territory
• Remote position

Pay Range

The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills, experience and training; licensure and certifications; and geographic location.

Benefits

Our comprehensive benefits package supports your health, well‑being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options.