Product & Agricultural Technical Support Specialists

Ingersoll-Rand; Midwest (WY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental and vision coverage

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Technical Support Specialist to provide training and remote customer support for Maximus products. You will work with distributors and end users, diagnose issues, and deliver solutions via phone and internet.

This role emphasizes collaboration with USA & Canada teams and ongoing training for installers and customers. Ideal candidates will have an Associate degree, 2+ years of related experience, and a valid US driver’s license.

Qualifications

• Associate’s degree or equivalent required.
• Minimum 2 years of related experience in technical support.
• Valid USA driver’s license required.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails.
• Coordinate with USA & Canada support teams and follow up with Zendesk support software.
• Work closely with the Technical Service Manager to coordinate project plans and training.
• Provide guidance and follow-up to distributors and customers to optimize system performance.
• Train equipment installers on building and equipment setup.
• Train customers/end users on product functions.
• Follow-up with key accounts/integrators for additional training needs.
• Collaborate with sales team and distributors to provide optimal project solutions.

Skills

Strong communication

Problem solving

Customer focus

Team collaboration

Bilingual English/Spanish

Education

Associate degree

Tools

Zendesk

CRM software

Remote conferencing tools

Job description

Home > Product & Agricultural Technical Support Specialists

Product & Agricultural Technical Support Specialists

BH Job ID: BH-3753-1

SF Job Req ID: Technical Support Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Technical Support Specialist

Location

Remote

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

Provide training and customer support of all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails
• Coordinate with USA & Canada support teams and follow up with Zendesk support software
• Work closely with the Technical Service Manager to coordinate project plans and training
• Provide guidance and follow-up to distributors and customers to optimize system performance
• Train equipment installers on building and equipment setup
• Train customers/end users on product functions
• Follow-up with key accounts/integrators for additional training needs
• Collaborate with sales team and distributors to provide optimal project solutions

Requirements

• Associate’s degree
• 2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
• Valid USA driver’s license

Core Competencies

• Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
• Industry Knowledge
• Familiarity with smart controllers on swine and/or poultry

Preferences

• Bilingual English and Spanish (or French) preferred.

Travel & Work Arrangements/Requirements

• Preferred location: Midwest territory
• Remote position

Pay Range

The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.

Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping our customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visitwww.IRCO.com.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits include health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.