Field Service Technician

Ingersoll-Rand; Indiana (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan with company match

Paid time off

Employee stock grants

Job summary

Ingersoll Rand, a technology‑driven employer, seeks a Field Service Technician to deliver on‑site technical support for equipment and installations. You will work remotely with an assigned vehicle to service customers across multiple states, coordinating with the team to ensure excellence in field operations.

The role emphasizes safety, timely reporting, problem solving, and proactive customer engagement to drive reliable service and business growth.

Qualifications

• 3+ years of relevant technical background or equivalent experience.
• High school diploma or equivalent required.
• Valid driver’s license with ability to pass motor-vehicle background check; vehicle provided.

Responsibilities

• Provide technical support during repair and/or installation at customer sites.
• Maintain safe work practices and report safety incidents promptly.
• Improve customer responsiveness by sales calls, walk-downs, and proposing solutions.
• Complete required reports promptly to support follow-up and invoicing.
• Identify and propose process improvements to enhance data accuracy.
• Uphold service quality by adhering to department guidelines and procedures.
• Maintain proficiency with vibration analysis and laser alignment equipment.
• Generate sales leads and populate CRM data for aftermarket visibility.

Skills

Field service

Communication skills

Problem solving

Technical aptitude

Education

High school diploma

Tools

MS Office

Job description

Ingersoll Rand is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Field Service Technician

Location

• Indiana
• Ohio
• Wisconsin
• Illinois
• Kentucky

About Us

Ingersoll Rand has a technology leadership legacy of over 160 years and operates with the energy of a startup. We produce innovative, mission‑critical flow creation and life‑science technologies across more than 80 brands, impacting industries from life sciences and food & beverage to clean energy and industrial manufacturing.

Job Overview

The Field Service Technician provides field technical support for Ingersoll Rand products, delivering customer‑focused service 24/7. The role collaborates with the broader Ingersoll Rand team to share technical knowledge, leverages incentives, and strives for a go‑to reputation for field service excellence.

Responsibilities

• Provide technical support during repair and/or installation of Ingersoll Rand equipment at customer sites, ensuring standards and equipment integrity.
• Maintain safe work practices, report safety incidents and near misses promptly, and pursue a goal of zero lost‑time incidents.
• Improve customer responsiveness by making sales calls, performing technical walk‑downs, and offering solutions that differentiate Ingersoll Rand proposals.
• Complete required reports (Service Reports, Customer Call Reports, Expense Reports, Time Sheets) promptly to support customer follow‑up and accurate invoicing.
• Identify and propose process or procedural improvements to enhance customer response time and data accuracy.
• Adhere to Department Guidelines and Procedures to uphold service quality.
• Maintain proficiency with vibration analysis and laser alignment equipment for balancing and testing.
• Generate sales leads from customers for additional support, populate CRM data, and support Ingersoll Rand’s aftermarket visibility.

Requirements

• 3+ years of relevant technical background (millwright, maintenance, engineering, field service) or equivalent experience.
• High school diploma or equivalent.
• Valid driver’s license with the ability to pass a motor‑vehicle background check; an assigned vehicle is provided.

Core Competencies

• Strong interpersonal and communication skills (oral and written).
• Excellent collaboration and time‑management abilities.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Analytical, problem‑solving, and critical‑thinking skills.
• High moral and ethical standards; integrity evident in all actions.
• Organized, independent, and team‑friendly work ethic.
• Capability to build and sustain strong relationships with customers, colleagues, and sales representatives.
• Comfortable with virtual collaboration tools.

Preferences

• Bilingual in Spanish (highly desirable).
• Technical schooling or coursework toward a degree in a technical field.
• Evidence of increasing responsibility and leadership experience.
• Experience specifying replacement parts for high‑engineered equipment.
• Industrial sales or technical selling experience.
• Experience troubleshooting vibration, system, and aerodynamic problems.

Physical Requirements

• Heavy Lifting: Able to lift up to 50–75 pounds regularly.
• Prolonged Standing: Stand 8–12 hours per day.
• Frequent Bending: Kneel, crouch, crawl, and stoop regularly.
• Climbing Ability: Safely ascend ladders, scaffolding, and stairs with fall protection.
• Manual Dexterity: Fine motor skills for handling small tools.
• Awkward Positions: Work in tight, cramped, or confined spaces.
• Overhead Reaching: Extend arms overhead for extended periods.
• Visual Acuity: Close vision, color vision, and depth perception.
• Weather Exposure: Operate in extreme heat, cold, or rain.
• Driving Endurance: Operate a service vehicle for long hours.

Travel & Work Arrangements/Requirements

• Position is remote; candidates must live near a major airport in one of the listed states.
• Up to 80% travel, including potential international travel.

Pay Range

$65,000 k – $85,000 k annually (range based on skills, experience, certifications, and location).

What We Offer

Comprehensive benefits including medical, prescription, dental, and vision plans; wellness programs; life insurance; a robust 401(k) plan; paid time off; and employee stock grants.

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