Remote Agriculture Tech Support Specialist

Ingersoll-Rand; Midwest (WY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental and vision coverage

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Technical Support Specialist to provide training and remote customer support for Maximus products. You will work with distributors and end users, diagnose issues, and deliver solutions via phone and internet.

This role emphasizes collaboration with USA & Canada teams and ongoing training for installers and customers. Ideal candidates will have an Associate degree, 2+ years of related experience, and a valid US driver’s license.

Qualifications

• Associate’s degree or equivalent required.
• Minimum 2 years of related experience in technical support.
• Valid USA driver’s license required.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails.
• Coordinate with USA & Canada support teams and follow up with Zendesk support software.
• Work closely with the Technical Service Manager to coordinate project plans and training.
• Provide guidance and follow-up to distributors and customers to optimize system performance.
• Train equipment installers on building and equipment setup.
• Train customers/end users on product functions.
• Follow-up with key accounts/integrators for additional training needs.
• Collaborate with sales team and distributors to provide optimal project solutions.

Skills

Strong communication

Problem solving

Customer focus

Team collaboration

Bilingual English/Spanish

Education

Associate degree

Tools

Zendesk

CRM software

Remote conferencing tools

Job description

Ingersoll Rand is seeking a Technical Support Specialist to provide training and remote customer support for Maximus products. You will work with distributors and end users, diagnose issues, and deliver solutions via phone and internet.

This role emphasizes collaboration with USA & Canada teams and ongoing training for installers and customers. Ideal candidates will have an Associate degree, 2+ years of related experience, and a valid US driver’s license.