Customer Service Technician

Ingersoll-Rand; Connersville (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll-Rand in Connersville, Indiana, seeks a Customer Service Technician to enhance service experience through comprehensive communication with customers and internal teams. The role requires strong analytical abilities alongside three years of customer service experience.

Key responsibilities include facilitating communication about orders, analyzing data for trends, and supporting the sales team. Benefits include medical, dental, vision coverage, and a robust 401(k) plan.

Qualifications

• 3+ years of experience with product and/or customer service.
• 1+ years of experience using Microsoft Office tools.
• Analytical skills to assess customer needs.

Responsibilities

• Run reports to monitor and correct online orders.
• Communicate with customers regarding open orders and support.
• Work with multiple departments to ensure communication.
• Source information via SAP and analyze data for trends.
• Create quotes and freight claims for shipments.

Skills

Customer service

Communication skills

Data analysis

Education

High School diploma or GED

Bachelor’s Degree in Business, Marketing, or Technical field

Tools

Microsoft Word

Microsoft Excel

Microsoft Power Point

SAP

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Customer Service Technician

Job Overview

The Customer Service Technician is an integral part of a dynamic and highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Run reports to monitor and correct online orders to ensure accurate data
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication
• Source information via SAP, lead‑time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer
• Work directly with Scheduling to communicate any requests or changes in order book
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues, create quotes for units, parts and repair opportunities
• Create freight claims for damaged or lost shipments
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent

Requirements

• High School diploma or GED required
• 3+ years of experience with product and/or customer service
• 1+ years of experience using Microsoft Word, Excel, and Power Point

Core Competencies

• Ability to provide first class customer service & support by e‑mail and phone
• Ability to handle multiple tasks in an efficient and professional manner
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
• Analytical skills to aid in assessing customer needs

Preferences

• Bachelor’s Degree in Business, Marketing, or Technical related field is preferred
• SAP knowledge and experience preferred
• service notifications are a plus

Travel & Work Arrangements/Requirements

• On site with travel limited to rare circumstances only

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

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