Product & Agricultural Technical Support Specialists

Ingersoll-Rand; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Paid time off

Job summary

Ingersoll-Rand is seeking a Remote Technical Support Specialist to provide training and customer support for Maximus products. This role involves handling tech support inquiries via Zendesk and coordinating with support teams across the USA and Canada.

The ideal candidate has an Associate's degree, 2+ years of related experience, and a valid USA driver's license. This position offers a pay range of $40,000 to $60,000, along with comprehensive benefits including medical plans, 401(k), and paid time off.

Qualifications

• 2+ years of related experience; live production experience on sow farms preferred.
• Valid USA driver's license is required.
• Bilingual in English and Spanish (or French) is preferred.

Responsibilities

• Provide training and customer support for all Maximus products.
• Handle incoming tech support calls and emails.
• Coordinate with support teams and follow up on customer inquiries.
• Train customers and equipment installers on product functions.
• Collaborate with sales team to provide optimal project solutions.

Skills

Technical support calls handling

Electronic knowledge

Customer training

Collaboration with teams

Education

Associate's degree

Tools

Zendesk software

Basic tools and multimeter

Job description

Product & Agricultural Technical Support Specialists

BH Job ID: BH-3753

SF Job Req ID: Technical Support Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Technical Support Specialist

Location: Remote

About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies from compressors to precision handling of liquids, gases, and powers to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview Provide training and customer support of all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails
• Coordinate with USA & Canada support teams and follow up with Zendesk support software
• Work closely with the Technical Service Manager to coordinate project plans and training
• Provide guidance and follow‑up to distributors and customers to optimize system performance
• Train equipment installers on building and equipment setup
• Train customers/end users on product functions
• Follow‑up with key accounts/integrators for additional training needs
• Collaborate with sales team and distributors to provide optimal project solutions

Requirements

• Associate’s degree
• 2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
• Valid USA driver’s license

Core Competencies

• Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
• Industry Knowledge
• Familiarity with smart controllers on swine and/or poultry

Preferences

• Bilingual English and Spanish (or French) preferred.

Travel & Work Arrangements/Requirements

• Preferred location: Midwest territory
• Remote position

Pay Range The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

We foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well‑being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options.

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