Process Optimization Associate II — Drive Efficiency & Innovation

Next Frontier Capital; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking a Process Improvement Associate II to drive operational efficiency and reduce risk by developing continuous improvement programs. You will map and document processes, minimize manual touchpoints, and apply digital tools, influencing multiple departments with analytics-driven insights.

You will lead teams, mentor analysts, and communicate effectively with senior leaders to implement long- and short-term solutions. AI foundations knowledge will enhance performance optimization.

Qualifications

• 3+ years in process improvement programs.
• Strong analytical and client-management skills.
• Data analytics experience and ability to interpret models.
• Team building across diverse backgrounds.

Responsibilities

• Interview stakeholders and develop insights for process improvements.
• Present insights to senior executives with actionable recommendations.
• Mentor analysts and interns to foster learning.
• Map and analyze key processes to identify inefficiencies.
• Lead process improvement initiatives and reduce manual steps.
• Collaborate across functions to align improvements with goals.
• Use storytelling to convey complex concepts.
• Own tasks and manage workstream elements.

Skills

Process improvement

Analytical skills

Executive communication

Stakeholder management

Mentoring/team development

AI systems knowledge

Job description

Chase is seeking a Process Improvement Associate II to drive operational efficiency and reduce risk by developing continuous improvement programs. You will map and document processes, minimize manual touchpoints, and apply digital tools, influencing multiple departments with analytics-driven insights.

You will lead teams, mentor analysts, and communicate effectively with senior leaders to implement long- and short-term solutions. AI foundations knowledge will enhance performance optimization.