Process Improvement Associate I: Lead Change & Efficiency

SupportFinity™; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health care

On-site centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Columbus is seeking a Process Improvement Associate I to drive operational efficiency and risk reduction by implementing continuous improvement initiatives. You will map, simplify, and document processes, reduce manual touchpoints, and leverage digital tools while collaborating with senior leaders and cross-functional teams.

The role emphasizes data-driven storytelling, hypothesis development, and building diverse teams to achieve departmental goals, with opportunities to

Qualifications

• Proficient in data analytics with ability to interpret models and diagrams.
• Strong storytelling to convey complex ideas to diverse audiences.
• Experience building diverse, cross-functional teams.
• Basic understanding of AI foundations and data/knowledge management.
• Excellent problem-solving, client management, and executive communication skills.
• Ability to own and drive most elements of a workstream.
• Experience creating client-ready presentations for senior audiences.

Responsibilities

• Interview stakeholders, develop frameworks, and insights to address key process improvements and organizational changes.
• Lead one or more workstreams, demonstrating leadership through influence.
• Collaborate to build analyses and roadmaps, identify obstacles, and escalate risks as needed.
• Analyze key business processes to find improvement and automation opportunities using data.
• Develop process maps, workflows, and documentation to synthesize findings and support recommendations.
• Test and deploy new process tools and technologies aligned with objectives and standards.
• Foster cross-functional collaboration to achieve common goals.

Skills

Data analytics

Storytelling

Team building

AI foundations

Problem solving

Ownership of tasks

Presentations

Job description

JPMorganChase in Columbus is seeking a Process Improvement Associate I to drive operational efficiency and risk reduction by implementing continuous improvement initiatives. You will map, simplify, and document processes, reduce manual touchpoints, and leverage digital tools while collaborating with senior leaders and cross-functional teams.

The role emphasizes data-driven storytelling, hypothesis development, and building diverse teams to achieve departmental goals, with opportunities to