Process Improvement Associate II

JPMorganChase; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Process Improvement Associate II in Columbus to drive operational efficiency and risk reduction by developing and implementing continuous improvement programs. You will map, simplify, and document processes, reduce manual touchpoints, and leverage digital tools to deliver service-delivery enhancements.

You will apply advanced analytics to generate insights, craft compelling narratives for senior stakeholders, and mentor junior staff while leading cross-functional collaboration

Qualifications

• Proven skills in developing and implementing process improvement or re-engineering programs with a 3+ year track record.
• Strong analytical and problem-solving abilities to address complex operational issues plus client management and executive communication skills.
• Experience in data analytics and interpreting models to communicate data requirements.
• Experience in building diverse teams and mentoring staff.

Responsibilities

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
• Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses and respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.
• Informally develop team members by mentoring and inspiring a culture of continuous learning; may include managing analysts and interns.
• Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
• Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
• Collaborate with cross-functional teams to align process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
• Utilize storytelling skills to communicate complex process improvement concepts and data to diverse audiences.
• Take ownership of tasks and manage most elements of an entire workstream.

Skills

Process improvement

Data analytics

Executive communication

Stakeholder management

Team leadership

Tools

AI systems

Digital process tools

Job description

Job Description

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

Job Description

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Associate II within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs. Leveraging your broad knowledge of process improvement principles and practices, you will map, simplify, and document processes, reduce manual touch points, and utilize digital process tools to drive service-delivery improvement. Your work will have a significant impact on various departments, requiring you to apply advanced analytical and problem-solving skills to develop both long- and short-term solutions. You will be expected to use data analytics to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your ability to build diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.

Job Responsibilities

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
• Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.
• Informally develop team members by serving as a mentor and inspiring a culture of continuous learning; this may include managing analysts and interns.
• Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
• Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
• Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
• Take ownership of tasks and manage most elements of an entire workstream.

Required Qualifications, Capabilities, And Skills

• Proven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting.
• Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
• Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.
• Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds.
• Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Preferred Qualifications, Capabilities, And Skills

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives.
• Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Equal Opportunity Employer/Disability/Veterans

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.