Process Improvement Associate II

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 68,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Process Improvement Associate II to drive efficiency and reduce risk by developing continuous improvement programs.

You will map, simplify, and document processes, cut manual touch points, and leverage digital tools to boost service delivery. You will present insights to senior leaders, mentor analysts, and lead cross-functional teams while applying AI concepts to optimize performance.

Qualifications

• Proven 3+ years in process improvement or re-engineering.
• Strong analytical and problem-solving skills.
• Excellent client management and executive communication.

Responsibilities

• Interview stakeholders with project team to develop frameworks and insights for key process improvements.
• Present to senior executives and key stakeholders, emphasizing actionable insights and building trusted advisor relationships.
• Mentor and inspire a culture of continuous learning; may include managing analysts and interns.
• Analyze and map key processes, identifying inefficiencies using advanced data analytics.
• Develop and implement process improvement initiatives focusing on simplification and digital tools.
• Collaborate with cross-functional teams to align initiatives with organizational goals.
• Use storytelling to communicate complex process improvement concepts to diverse audiences.
• Take ownership of tasks and manage most elements of an entire workstream.

Skills

Process improvement

Analytical thinking

Executive communications

Data analytics

Team leadership

AI systems

Presentation skills

Tools

AI platforms

Statistical software

Data visualization tools

Job description

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Associate II within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs. Leveraging your broad knowledge of process improvement principles and practices, you will map, simplify, and document processes, reduce manual touch points, and utilize digital process tools to drive service-delivery improvement. Your work will have a significant impact on various departments, requiring you to apply advanced analytical and problem-solving skills to develop both long- and short-term solutions. You will be expected to use data analytics to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your ability to build diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.

Job responsibilities

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
• Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.
• Informally develop team members by serving as a mentor and inspiring a culture of continuous learning; this may include managing analysts and interns.
• Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
• Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
• Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
• Take ownership of tasks and manage most elements of an entire workstream.

Required qualifications, capabilities, and skills

• Proven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting.
• Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
• Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.
• Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds.
• Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Preferred qualifications, capabilities, and skills

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives.
• Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.