AI-Driven Lending Transformation—Business Analysis II

JPMorgan Chase; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Chase seeks a Business Analysis Associate II in Digital Strategy & Innovation to drive AI-enabled transformations within Card Lending Services. You will lead end-to-end process improvements, partner with Technology to shape use cases, and ensure successful adoption across multiple stakeholders.

The role emphasizes automation, risk management, and customer/specialist experience improvements through measurable outcomes and strong governance across the lending platform.

Qualifications

• Strong transformation execution capability combining operational excellence, stakeholder influence, and analytical rigor.
• At least 4 years of relevant experience in operations, management consulting, process re-engineering, business analysis, and/or project/program management.
• Proven track record of delivering process improvement, automation, and/or digitization initiatives with measurable business outcomes.
• Advanced analytical and structured problem-solving skills with comfort working with data and quantitative concepts.
• Ability to translate business needs into clear requirements and well-defined user stories; experience partnering with Technology.
• Excellent executive presence, written and verbal communication, and facilitation skills with ability to influence across lines of business.
• Proven ability to prioritize, manage timelines, and deliver high-quality results in fast-paced environments.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and aptitude for learning new tools quickly.

Responsibilities

• Lead AI-enabled transformation initiatives to reduce manual effort, increase productivity, and strengthen control through automation, robotics, and machine learning.
• Own end-to-end process improvement engagements—from current-state assessment to future-state design and benefits realization.
• Partner with Technology to shape use cases, define requirements, translate needs into user stories, support UAT, and drive adoption.
• Influence senior stakeholders and cross-functional partners to deliver sustainable, well-controlled lending solutions.
• Apply data-driven problem solving and financial acumen to quantify value and prioritize initiative portfolios.
• Drive change management by building sponsorship and addressing resistance with a solid fact base.
• Remove organizational impediments and ensure initiatives progress through governance and milestones.

Skills

Transformation execution

Operational excellence

Stakeholder influence

Analytical rigor

Requirements & user stories

Executive presence & communication

Timelines & prioritization

Microsoft Office proficiency

Job description

Chase seeks a Business Analysis Associate II in Digital Strategy & Innovation to drive AI-enabled transformations within Card Lending Services. You will lead end-to-end process improvements, partner with Technology to shape use cases, and ensure successful adoption across multiple stakeholders.

The role emphasizes automation, risk management, and customer/specialist experience improvements through measurable outcomes and strong governance across the lending platform.