Change Management & Process Improvement Associate II

Next Frontier Capital; Columbus (OH); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health care benefits

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase seeks a Change Management - Process Improvement Associate II to drive adoption of strategic transformation initiatives. You will partner with senior leaders and project teams, delivering change plans, analyses, and communications to elevate process improvements and reduce risk.

Expect to use AI-enabled insights to craft compelling narratives for diverse audiences and stakeholders. The role emphasizes leading small to moderate projects, stakeholder engagement, and KPI reporting

Qualifications

• Project management/people-focused change management experience.
• Proven executive-level communication skills.
• Demonstrated ability in leading and supporting end-to-end transformation initiatives of various sizes and complexity.
• Demonstrated problem‑solving skills, including the ability to define problems and identify and prioritize key issues.
• Proficiency in using digital process tools to optimize operational efficiency and service delivery.
• Experienced in creating presentations, both written and verbal, tailored for all audiences.

Responsibilities

• Manage one or more small or moderately complex transformation projects, or workstreams, that drive adoption of impacted stakeholder groups.
• Apply a structured methodology and lead change management activities for business transformation initiatives.
• Partner with project team members to manage stakeholders, develop frameworks and insights for organizational changes.
• Consult and coach project teams, support and engage senior leaders and other stakeholders.
• Support design, development, delivery and management of change communications.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Identify, analyze and prepare people-focused risk mitigation tactics and resistance responses.
• Utilize storytelling to convey complex change concepts and data to diverse audiences.

Skills

Project management

Change management

Executive communication

Problem solving

AI systems

Presentations

Tools

AI systems

Digital tools

Job description

JPMorganChase seeks a Change Management - Process Improvement Associate II to drive adoption of strategic transformation initiatives. You will partner with senior leaders and project teams, delivering change plans, analyses, and communications to elevate process improvements and reduce risk.

Expect to use AI-enabled insights to craft compelling narratives for diverse audiences and stakeholders. The role emphasizes leading small to moderate projects, stakeholder engagement, and KPI reporting