Process Improvement Coordinator

Talentoma; North Carolina; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a Process Improvement Coordinator for a fully remote, desk-based role focused on reducing delays and handoffs in daily operations within the US. You will coordinate with process owners, analysts, and department contacts to clarify steps, organize proposed changes, and track results from initial request through review.

The position sits on the operations team under a team lead, requiring a 40‑hour weekly commitment and flexible working days.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of experience in operations coordination, process support, or related administrative work preferred.
• Familiarity with process optimization, process modeling, and practical steps for describing routine work movements between teams.
• Basic understanding of Lean Six Sigma, DMAIC, and operational excellence concepts.
• Ability to maintain project trackers and spreadsheets and distinguish observations from assumptions.
• Clear written and verbal communication for asking focused questions and explaining workflow changes.

Responsibilities

• Receive improvement requests through a shared queue and email, record issue, workflow, owner, and expected outcome.
• Check requests for missing details, duplicates, and unclear scope; request clarification before next steps.
• Coordinate discussions with process owners to outline activities, handoffs, and capture analysis notes.
• Maintain task owners, dependencies, target dates, and questions in Asana with team-led priorities.
• Organize process maps and value stream notes showing waits, repeats, and improvement opportunities.
• Track baseline and follow-up measures in Excel, ensuring formulas and reporting periods are correct.
• Arrange small tests of approved workflow changes and record observations for comparison.
• Follow up on overdue actions; escalate unresolved issues to the operations team lead.
• Prepare concise progress summaries with actions, issues, metrics, and decisions needed.
• Check completed work for accuracy, notes, and owner acceptance before closing tasks.

Job description

Job Title

Process Improvement Coordinator

Monthly Pay

$3,721 - $5,558 USD per month

Summary

This role coordinates process improvement activities that reduce delays, repeated work, and unclear handoffs in everyday business operations. It sits within the operations team, works under an operations team lead, and keeps improvement tasks organized from initial request through review. The coordinator works with process owners, department contacts, and analysts to clarify current steps, organize proposed changes, and track results. This is a fully remote, desk-based position offering work from home in North Carolina, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Receive improvement requests through a shared queue and email, then record the issue, affected workflow, request owner, and expected outcome for review.
• Check each request for missing details, duplicate tasks, and unclear scope; ask the submitting contact for clarification before arranging the next steps.
• Coordinate discussions with process owners to outline current activities, identify handoffs, and capture workflow analysis notes without assuming the cause of a delay.
• Maintain task owners, dependencies, target dates, and open questions in a project management tool such as Asana, using priorities agreed with the operations team lead.
• Organize process maps and value stream mapping notes that show waiting points, repeated steps, and opportunities for simpler business process design.
• Track baseline and follow-up measures in a spreadsheets and data entry tool such as Microsoft Excel, checking formulas, reporting periods, and source consistency.
• Arrange small tests of approved workflow changes, confirm participant responsibilities, and record observations so process owners can compare results against the original approach.
• Follow up on overdue actions and missing updates; elevate unresolved dependencies, conflicting priorities, or unexpected results to the operations team lead.
• Prepare concise progress summaries covering completed actions, remaining issues, performance metrics, and decisions needed before a proposed change moves forward.
• Check completed work for accuracy, turnaround, complete notes, and follow-up; confirm owner acceptance and update process instructions before closing improvement tasks.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of experience in operations coordination, process support, or related administrative work preferred.
• Familiarity with process optimization, process modeling, and the practical steps used to describe how routine business work moves between teams.
• Basic understanding of Lean Six Sigma, DMAIC, and operational excellence concepts, including reducing repeated work and comparing results before and after a change.
• Ability to maintain project trackers and spreadsheets, check basic calculations, and distinguish observations from assumptions when preparing updates.
• Clear written and verbal communication for asking focused questions, confirming task ownership, and explaining workflow changes to different department contacts.
• Ability to coordinate several improvement activities, maintain accurate notes, and raise obstacles promptly rather than make unapproved changes independently.
• A reliable computer, high-speed internet, and quiet private workspace, plus availability for the 40‑hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work with desk‑based responsibilities carried out from home.
• Structured onboarding and training on the named project management and spreadsheet systems, including task updates, verification, and reporting routines.
• Regular check‑ins with the team lead to review priorities, discuss obstacles, and receive feedback.
• Practical skill development in workflow analysis, process optimization, performance measurement, and coordinating changes across business teams.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.