Process Design & Risk Management Lead

Bank of America; Tampa (FL); On-site; USD 90,000 - 125,000; Full time

Job summary

Bank of America seeks a Process Design Consultant II to translate and execute enterprise process, risk, and governance initiatives across Global Operations. You will manage a portfolio of concurrent changes, assess dependencies, and develop practical, risk-balanced recommendations for senior leaders.

This role spans business, risk, policy, testing, technology, and process-management teams to drive alignment and efficiency.

Qualifications

• Significant financial-services experience in operations, risk, or governance.
• Ability to lead cross-functional programs and manage complex initiatives.
• Strong communication skills for executive updates and governance.

Responsibilities

• Implements moderately complex solutions to improve controls, efficiency, and sustainability.
• Gathers information from business partners to resolve critical challenges.
• Develops enterprise change management deliverables and RACI process maps.
• Leads cross-functional programs from concept to business-as-usual transition.
• Creates concise executive materials, dashboards, and governance communications.

Skills

Change Management

Process Design

Program Management

Strategic Thinking

Executive Communication

Stakeholder Management

Risk Management

Leadership

Critical Thinking

Process Improvement

Job description

Bank of America seeks a Process Design Consultant II to translate and execute enterprise process, risk, and governance initiatives across Global Operations. You will manage a portfolio of concurrent changes, assess dependencies, and develop practical, risk-balanced recommendations for senior leaders.

This role spans business, risk, policy, testing, technology, and process-management teams to drive alignment and efficiency.