Process Design & Transformation Consultant

Bank of America; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America in Charlotte seeks a Process Design Consultant to advance Operational Excellence within Global Operations. Analyze processes, document business case opportunities, and lead transformation initiatives for cost efficiency, quality, productivity, and risk mitigation.

You will collaborate with business leaders and SMEs across IT and business teams, deliver training, and help standardize processes while applying continuous improvement and AI-driven insights to deliver measurable

Qualifications

• Proven process reengineering, improvement, and design experience with a track record of delivering quantifiable business results.
• Critical thinker who relies on facts and data, asks tough questions, and connects strategic and tactical dots.
• Takes initiative to identify and facilitate process improvements.
• Ability to leverage data to tell a compelling story and deliver executive communications.
• Detail-oriented and committed to excellence in meetings, presentations, documents, and work output.
• Collaborative team player who promotes a positive culture.
• Strong influencer and communicator who drives change and delivers results.
• Ability to navigate ambiguity and adapt to changing priorities.

Responsibilities

• Enable Process Owners & Partners: deliver training, coaching, and routines to equip Process Owners with tools and knowledge to succeed.
• Mitigate Risk: promote continuous improvement and simplification; ensure processes are properly scoped and include effective risk indicators.
• Provide Oversight: ensure processes are documented, mapped, and compliant with enterprise standards.
• Drive Process Maturity: offer thought leadership and end-to-end process expertise to deliver transformative results.
• Facilitate Solutions: address issues and risks, optimize efficiency, reduce variability, and improve controls and sustainability.
• Collaborate with Business Partners: gather insights to design and implement solutions for critical challenges and Enterprise / GO deliverables.
• Continuous Improvement: identify opportunities to apply process engineering best practices and leverage AI/LLMs to establish and implement a model for continuous improvement.
• Leverage Analytics: use data and critical thinking to solve complex problems and define business case benefits.

Skills

Process reengineering

Process improvement

Process design

Six Sigma Certification

Data storytelling

Change management

Mentoring

Job description

Bank of America in Charlotte seeks a Process Design Consultant to advance Operational Excellence within Global Operations. Analyze processes, document business case opportunities, and lead transformation initiatives for cost efficiency, quality, productivity, and risk mitigation.

You will collaborate with business leaders and SMEs across IT and business teams, deliver training, and help standardize processes while applying continuous improvement and AI-driven insights to deliver measurable