Process Design & Optimization Consultant II

NBMBAA; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Bank of America is seeking a Process Design Consultant for Global Operations to drive process excellence, mitigate risk, and enable continuous improvement across Operations. You will work with leaders and SMEs to map, document, and optimize end-to-end processes within budget and timelines.

The role emphasizes collaboration, training of Process Owners, and delivering transformative results through data-driven insights and robust controls.

Qualifications

• Proven process reengineering, improvement, and design experience with a track record of delivering quantifiable business results.
• Critical thinker and intellectually curious – relies on facts and data, asks tough questions, probes for root cause understanding, connects strategic and tactical dots, and challenges the status quo.
• Takes initiative to identify, proactively initiate, and facilitate process improvement opportunities.
• Ability to leverage data to tell a compelling story and deliver impactful executive communications.
• Detail-oriented and committed to excellence in meetings, presentations, documents, and work output. Practices continuous improvement daily.
• Collaborative team player who promotes a positive culture.
• Strong influencer and communicator – effectively drives change, identifies opportunities, solves problems, and delivers results.
• Ability to fmanage the grayf and navigate successfully through ambiguity
• Flexible with changing priorities and work assignments
• Experience coaching/mentoring all levels on process improvement efforts

Responsibilities

• Enable Process Owners & Partners: Deliver training, coaching, and routines to equip Process Owners with tools and knowledge to succeed.
• Mitigate Risk: Promote continuous improvement and simplification; ensure processes are properly scoped and include effective risk indicators.
• Provide Oversight: Ensure processes are documented, mapped, and compliant with enterprise standards.
• Drive Process Maturity: Offer thought leadership and end-to-end process expertise to deliver transformative results.
• Facilitate Solutions: Address issues and risks, optimize efficiency, reduce variability, and improve controls and sustainability.
• Collaborate with Business Partners: Gather insights to design and implement solutions for critical challenges and Enterprise / GO deliverables
• Continuous Improvement: Identify opportunities to apply process engineering best practices and leverage AI/LLMs to establish and implement a model for continuous improvement
• Leverage Analytics: Use data and critical thinking to solve complex problems and define business case benefits.

Skills

Process reengineering

Improvement

Process design

Critical thinking

Initiative

Data storytelling

Detail-oriented

Collaboration

Influence & communication

Ambiguity management

Flexibility

Coaching/mentoring

Job description

Bank of America is seeking a Process Design Consultant for Global Operations to drive process excellence, mitigate risk, and enable continuous improvement across Operations. You will work with leaders and SMEs to map, document, and optimize end-to-end processes within budget and timelines.

The role emphasizes collaboration, training of Process Owners, and delivering transformative results through data-driven insights and robust controls.