Operations Strategy & Process Improvement Lead

Bank of America; Chandler (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in Chandler, AZ is seeking an Operations Project Consultant to lead medium to large initiatives across lines of business, regionally. You will map workflows, analyze processes, and partner with senior management to propose changes and measure outcomes.

The role emphasizes documentation, risk management, and cross-functional collaboration across Retail Credit Operations and Horizontal Strategy teams, with in-office expectations and flexible role-based arrangements.

Qualifications

• Maps workflows and data through downstream outputs.
• Proficient in Visio or similar mapping software.
• Proficient with Microsoft Excel and PowerPoint.
• Strong collaboration and strategic thinking.
• Excellent written and oral communication skills.

Responsibilities

• Analyzes current state processes and identifies improvement opportunities.
• Coordinates with the business to track tasks and deliverables.
• Supports partnerships with operations management to drive impact.
• Establishes relationships with client stakeholders and communicates updates.
• Performs risk management to minimize project risks.
• Maintains comprehensive project documentation.
• Leverages business knowledge to support change execution.

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Tools

Visio

Microsoft Excel

Microsoft PowerPoint

Job description

Bank of America in Chandler, AZ is seeking an Operations Project Consultant to lead medium to large initiatives across lines of business, regionally. You will map workflows, analyze processes, and partner with senior management to propose changes and measure outcomes.

The role emphasizes documentation, risk management, and cross-functional collaboration across Retail Credit Operations and Horizontal Strategy teams, with in-office expectations and flexible role-based arrangements.