Process Design Consultant II

Bank of America; Jacksonville (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Bank of America is seeking a Process Design Consultant to support Operations, delivering process excellence and continuous improvement across Global Operations.

The role focuses on enabling process ownership, mitigating risk, and driving end-to-end process maturity with data-driven solutions and collaboration across partners.

Qualifications

• Proven process reengineering, improvement, and design experience with measurable results.
• Strong critical thinking and intellectual curiosity with data-driven approach.
• Initiative to identify and drive process improvement opportunities.
• Ability to leverage data to tell a compelling story and support executive communications.
• Detail-oriented and committed to excellence in meetings, presentations, and documents.
• Collaborative team player who promotes a positive culture.
• Strong influencer and communicator able to drive change and deliver results.
• Ability to navigate ambiguity and manage changing priorities.
• Experience coaching and mentoring at all levels on process improvement.

Responsibilities

• Enable Process Owners: develop and deploy training, coaching, and routines to ensure ownership success.
• Mitigate risk across Global Operations: promote continuous improvement with effective risk indicators.
• Provide Process Oversight: ensure documentation, mapping, and policy alignment.
• Drive Process Maturity: offer end-to-end process expertise for transformative results.
• Lead Operational Excellence: implement enterprise deliverables and industry standards.
• Implement solutions to address issues, improve efficiency, and reduce variability.
• Collaborate with business partners to address critical challenges and opportunities.
• Establish a model for continuous improvement using best practices and reusable tech solutions.
• Leverage analytics to solve complex problems and articulate business case benefits.

Skills

Process reengineering

Process improvement

Critical thinking

Initiative

Data storytelling

Attention to detail

Collaboration

Influence & communication

Adaptability

Mentoring

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

A Process Design Consultant on the Global Operations Process Ownership & OpEx team will act as a Process Engineer supporting Operations organizations. This role is responsible for enabling process excellence, mitigating risk, and driving continuous improvement across Global Operations.

Key Accountabilities

• Enable Process Owners & Partners: Deliver training, coaching, and routines to equip Process Owners with tools and knowledge to succeed.
• Mitigate Risk: Promote continuous improvement and simplification; ensure processes are properly scoped and include effective risk indicators.
• Provide Oversight: Ensure processes are documented, mapped, and compliant with enterprise standards.
• Drive Process Maturity: Offer thought leadership and end-to-end process expertise to deliver transformative results.
• Facilitate Solutions: Address issues and risks, optimize efficiency, reduce variability, and improve controls and sustainability.
• Collaborate with Business Partners: Gather insights to design and implement solutions for critical challenges and Enterprise / GO deliverables
• Continuous Improvement: Identify opportunities to apply process engineering best practices and leverage AI/LLMs to establish and implement a model for continuous improvement
• Leverage Analytics: Use data and critical thinking to solve complex problems and define business case benefits.

**Candidates should be prepared to present examples of their process design and improvement work during interviews

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Responsibilities

• Enables Process Owners: Develop & deploy training, coaching and routines to engage Process Owners and equip them with the tools, knowledge, and capabilities to succeed in role and achieve their goals.
• Mitigate Risk Across Global Operations Processes: Establish a culture of continuous improvement and simplification across Global Operations, and ensure processes are appropriately scoped and have effective "smoke detectors" for mitigating risk.
• Provides Process Oversight & Support: Ensure processes are fully documented, mapped and compliant with enterprise policy standards.
• Drive Process Maturity: Provide thought leadership, customer focus, and end-to-end business process expertise to deliver transformative results.
• Lead Operational Excellence: Serve as point-person for driving Operational Excellence by implementing enterprise deliverables and by achieving the "gold standard" for process management.
• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

**Candidates should be prepared to present examples of their process design and improvement work during interviews

Required Skills

• Proven process reengineering , improvement, and design experience with a track record of delivering quantifiable business results.
• Critical thinker and intellectually curious – relies on facts and data, asks tough questions, probes for root cause understanding, connects strategic and tactical dots, and challenges the status quo.
• Takes initiative to identify, proactively initiate, and facilitate process improvement opportunities.
• Ability to leverage data to tell a compelling story and deliver impactful executive communications.
• Detail-oriented and committed to excellence in meetings, presentations, documents, and work output. Practices continuous improvement daily.
• Collaborative team player who promotes a positive culture.
• Strong influencer and communicator – effectively drives change, identifies opportunities, solves problems, and delivers results.
• Ability to " manage the gray " and navigate successfully through ambiguity
• Flexible with changing priorities and work assignments
• Experience coaching/mentoring all levels on process improvement efforts

Desired Skills

• Global Ops Process Management Certification or Six Sigma Green / Black / Master Black Belt (or equivalent)
• Operations background / knowledge of the Single Process Inventory
• Risk management expertise and familiarity with enhancing the process control environment
• Excellent project and program management skills with the ability to organize and simplify complex work activities.
• Familiarity with multi-team processes

Skills

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Shift

1st shift (United States of America)

Hours Per Week

40