Digital Banking Solutions Analyst & Process Optimizer

Jobtailor; Arizona; On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor in the United States (Arizona) seeks a senior professional to lead digital banking process and data initiatives. You will translate business needs into system requirements, guide end-to-end deployments, and drive operational improvements across cross-functional teams.

You will leverage Agile methodologies, ensure regulatory compliance, and mentor stakeholders while enhancing data integrity and privacy practices. Occasional travel may be required.

Qualifications

• 8+ years of related experience.
• Bachelor's degree in related field required.
• Previous leadership experience preferred.
• Advanced knowledge of general Financial Services or Banking preferred.
• Demonstrated expertise in implementing and migrating third-party digital banking solutions, including integration of external platforms and overseeing end-to-end deployment.
• Advanced knowledge of regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced to expert process and data analysis within one or two domains or functional areas.
• Ability to translate complex business needs into comprehensive system requirements and articulate application configurations meeting operational and regulatory standards.
• Experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues.
• Strong knowledge of data integrity, security, and privacy best practices across digital banking platforms.
• Hands-on experience with Agile methodologies.
• Thorough knowledge of WCAG principles and their application to accessible, inclusive digital banking user interfaces.
• Experience working as a SME across one or two domains or functional areas.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Responsibilities

• Lead reviews of current processes and metrics supporting operational effectiveness.
• Identify constraints and opportunities affecting strategy.
• Develop options to improve business outcomes and drive solution implementation.
• Develop and review artifacts describing current-state processes, practices, and metrics.
• Determine root causes of process constraints.
• Identify and assess alternative process options and impacts on KRIs, KPIs, and metrics.
• Track and communicate process improvements using data and quantitative measures.
• Engage SMEs and stakeholders to address cross-business-unit issues.
• Capture current-state insights and provide options and recommendations.
• Identify, socialize, and obtain approvals for KRIs, KPIs, and operational metrics.
• Act as SME for digital banking systems, guiding solution design, configuration, and process improvements.
• Translate business needs into system requirements, user stories with acceptance criteria, and technical documentation.
• Maintain documentation for digital banking applications.
• Analyze data structures and attributes to develop data mapping strategies for migrations.
• Implement application configuration changes per SDLC and Change Management.
• Coordinate with IT teams, vendors, and partners to resolve issues and deliver integrated solutions.
• Monitor digital banking platform indicators including app ratings, transaction volume, feature adoption, and account closures.
• Perform root cause analysis to resolve platform issues.
• Use Azure DevOps and Confluence for workstream management and stakeholder communication.
• Maintain data integrity, security, and privacy standards.
• Improve solution delivery practices and tools within the digital banking team.

Skills

Process improvement

Data mapping strategies

System requirements translation

Application configuration

Operational metrics development

KRI and KPI identification

Change management protocols

Data integrity best practices

Incident management processes

WCAG principles application

Agile methodologies

Leadership experience

Education

Bachelor's degree in related field

Tools

Azure DevOps

Confluence

Digital Banking Platforms

Job description

Jobtailor in the United States (Arizona) seeks a senior professional to lead digital banking process and data initiatives. You will translate business needs into system requirements, guide end-to-end deployments, and drive operational improvements across cross-functional teams.

You will leverage Agile methodologies, ensure regulatory compliance, and mentor stakeholders while enhancing data integrity and privacy practices. Occasional travel may be required.