Global Operations Process Designer

Bank of America; Jacksonville (FL); On-site; USD 110,000 - 165,000; Full time

Job summary

Bank of America is seeking a Process Design Consultant II to lead the translation and execution of enterprise process, operational risk, control, policy, and governance initiatives across Global Operations in the United States.

The role requires coordinating across business, risk, policy, testing, technology, and process-management teams to deliver risk-balanced recommendations and improved operational efficiency.

Qualifications

• Significant financial-services operations or risk experience.
• Proven ability to manage cross-functional programs and initiatives.
• Strong ability to interpret policies and translate to actionable plans.

Responsibilities

• Implements moderately complex solutions to address issues and risks, improving controls and efficiency.
• Collaborates with Line of Business partners to gather information and implement solutions.
• Establishes continuous process improvement models using SIPOC, RACI, and related artifacts.
• Leverages analytics to translate issues into structured design-oriented solutions with business benefits.
• Leads enterprise change management deliverables for material projects including governance artifacts.

Skills

Portfolio management

Program management

Operational risk

Process governance

Executive communication

Stakeholder management

Leadership

Change management

Data analysis

Analytical thinking

Job description

Bank of America is seeking a Process Design Consultant II to lead the translation and execution of enterprise process, operational risk, control, policy, and governance initiatives across Global Operations in the United States.

The role requires coordinating across business, risk, policy, testing, technology, and process-management teams to deliver risk-balanced recommendations and improved operational efficiency.