Process Design & Improvement Consultant

Bank of America Corporation; Jacksonville (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

Bank of America Corporation in the United States seeks a seasoned process improvement professional to analyze processes, document business cases, and lead transformation initiatives within Operational Excellence. You will collaborate with business leaders and IT to drive cost efficiencies, quality, and risk reduction while maintaining budgets and timelines.

The role requires strong project management, experience with Design Thinking, Six Sigma, and agile methods, and the ability to translate

Qualifications

• 5+ years in industrial engineering, process design, or operations strategy.
• Excellent written and verbal communications.
• Able to obtain working knowledge of key technologies deemed part of target state solutions.
• Proven consulting/advisory experience is a plus.
• Experience applying IE fundamentals in financial services is advantageous.
• Strong data analysis and structured problem solving.

Responsibilities

• Create a clear, rigorous approach to lead teams from problem identification to solution design using value-based and human-centered methods such as Design Thinking, Business Process Design, and Six Sigma.
• Provide solutions to complex business and operational problems leveraging key operational levers.
• Interacts with senior leaders, Product Managers and Business Architects to influence design.
• Communicates and negotiates with stakeholders to align design objectives.
• Facilitates workshops with PM/PO and extended teams.
• Uses process engineering, design thinking, and agile approaches to enable PMs/Owners to produce recommended solutions and target state depictions.
• Structures innovative and creative approaches to brainstorm ideas and design solutions.
• Manages projects with the ability to prioritize work and meet deadlines.
• Applies strong business judgment to drive optimal outcomes in unstructured situations.

Skills

Industrial Engineering

Process Design

Operations Modeling

Business Analysis

Project Management

Written & Verbal Communications

Agile

Design Thinking

Lean

Six Sigma

Job description

Bank of America Corporation in the United States seeks a seasoned process improvement professional to analyze processes, document business cases, and lead transformation initiatives within Operational Excellence. You will collaborate with business leaders and IT to drive cost efficiencies, quality, and risk reduction while maintaining budgets and timelines.

The role requires strong project management, experience with Design Thinking, Six Sigma, and agile methods, and the ability to translate