Process Design Consultant for Operational Excellence

94-1687665 Bank of America, National Association; Charlotte (NC); On-site; USD 115,000 - 150,000; Full time

Job summary

Bank of America is seeking a results-driven Process Improvement professional to analyze processes, document business case opportunities, and drive transformation initiatives within Operational Excellence. You will collaborate with business leaders and technology teams to deliver cost efficiencies, quality improvements, and risk mitigation on large-scale programs.

Responsibilities include developing project plans, applying Design Thinking and Lean principles, and leading workshops with PM/PO and

Qualifications

• 5+ years in Industrial Engineering, process design, operations modeling, or related fields.
• Strong communication skills, both written and verbal.
• Ability to grasp key technologies for target-state solutions.
• Experience in consulting/advisory roles and familiarity with financial services is a plus.

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Works with Line of Business partners to gather information and implement solutions for critical business challenges.
• Establishes a model for continuous process improvement using SIPOC, RACI, and other artifacts.
• Leverages analytics to translate issues into structured design-oriented solutions with defined benefits.
• Supports enterprise change management deliverables for major projects.

Skills

Process Mapping

Project Management

Design Thinking

Agile SDLC

Six Sigma

Lean

Stakeholder Management

Data Analysis

Communication

Problem Solving

Consulting

Job description

Bank of America is seeking a results-driven Process Improvement professional to analyze processes, document business case opportunities, and drive transformation initiatives within Operational Excellence. You will collaborate with business leaders and technology teams to deliver cost efficiencies, quality improvements, and risk mitigation on large-scale programs.

Responsibilities include developing project plans, applying Design Thinking and Lean principles, and leading workshops with PM/PO and