Process Design Analyst I — Data-Driven Ops Improvement

Bank of America Corporation; Tampa (FL); Presencial; USD 95.000 - 140.000; Tempo integral

Resumo da vaga

Bank of America Corporation is seeking a Process Design Consultant I for the Global Operations PPM team. The role focuses on improving the Single Process Inventory (SPI) through data-driven analysis, governance, and process design across multiple programs and regions.

You will build dashboards, scorecards and executive-ready analyses, collaborating with Process Owners, Delegates and senior leaders to drive continuous improvement and risk reduction.

Qualificações

• 5+ years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field.
• Demonstrated data literacy: define the question, locate data, assess data quality, analyze information, and present insights.
• Experience analyzing operational or process data, identifying trends and root causes, and translating findings into improvements.
• Advanced proficiency in Excel and strong skills in PowerPoint and Word.
• Experience developing metrics, scorecards, dashboards or executive reporting for technical and non-technical audiences.
• Highly organized with ability to manage multiple priorities, dependencies, risks and deadlines.
• Strong written, verbal and visual communication skills for cross-functional partners and senior leaders.
• Ability to handle high-pressure, fast-paced environments with accuracy and discretion.

Responsabilidades

• Analyze SPI, POP, program and Voice of the Customer data to identify trends, risks, design issues, waste and opportunities; translate findings into insights and recommendations.
• Frame business questions, identify data sources, assess data quality, and apply fit-for-purpose analytical and visualization tools.
• Respond to urgent requests with accurate, executive-ready analysis, presentations and dashboards within short timelines; define and track success measures and outcomes.
• Coordinate governance for SPI changes and deliverables with Process Engineers; manage scope, granularity and regional breakouts.
• Support deployment of process maturity assessments, deep dives, Walk the Process and targeted redesign efforts.

Conhecimentos

Data Analysis

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Ferramentas

Excel

PowerPoint

Word

Alteryx

Tableau

Power BI

Cognos

Descrição da vaga

Bank of America Corporation is seeking a Process Design Consultant I for the Global Operations PPM team. The role focuses on improving the Single Process Inventory (SPI) through data-driven analysis, governance, and process design across multiple programs and regions.

You will build dashboards, scorecards and executive-ready analyses, collaborating with Process Owners, Delegates and senior leaders to drive continuous improvement and risk reduction.