Data-Driven Process Design Consultant

Merrill; Charlotte (NC); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Bank of America seeks a Process Design Consultant I within Global Operations to manage and improve the Single Process Inventory by combining portfolio/program management, process design and data analysis. You will work with Process Owners, Delegates and key partners to drive operational excellence.

The role requires data literacy, strong Excel/PowerPoint skills and the ability to deliver executive-ready insights while handling multiple priorities in a fast-paced environment.

Qualificações

• 5+ years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field.
• Demonstrated data literacy: define questions, locate data, evaluate data quality, analyze information and communicate evidence-based conclusions.
• Experience analyzing operational data, identifying trends and root causes, translating findings into improvements.
• Ability to select and apply analytical tools; advanced proficiency in Excel and strong PowerPoint and Word skills.
• Experience developing metrics, scorecards, dashboards or executive reporting and explaining insights to diverse audiences.
• Strong organization, attention to detail and ability to manage multiple priorities and deadlines.

Responsabilidades

• Analyze SPI, POP, program and VOC data to identify trends, risks and improvement opportunities; translate findings into insights and recommendations.
• Frame business questions, identify data sources, assess data quality, and apply fit-for-purpose analytical tools.
• Deliver executive-ready analysis, presentations, scorecards and dashboards within tight timelines; define success measures and outcomes.
• Coordinate governance for SPI changes, including scope and regional breakouts with Process Engineers.
• Support deployment of process maturity assessments and targeted redesign efforts.
• Administer PPM portfolio routines: work intake, prioritization, status reporting, action tracking.
• Design and deliver Process Management education for Owners, Delegates and support partners.

Conhecimentos

Data Analysis

Process Mapping

Project Management

Reporting

Data Visualization

Process Design

Strategic Thinking

Business Process Analysis

Ferramentas

Cognos

Alteryx

Tableau

Power BI

Excel

Word

Descrição da oferta de emprego

Bank of America seeks a Process Design Consultant I within Global Operations to manage and improve the Single Process Inventory by combining portfolio/program management, process design and data analysis. You will work with Process Owners, Delegates and key partners to drive operational excellence.

The role requires data literacy, strong Excel/PowerPoint skills and the ability to deliver executive-ready insights while handling multiple priorities in a fast-paced environment.