Process Design Analyst I: Data-Driven Improvement

Bank of America Corporation; Plano (TX); Presencial; USD 110 000 - 140 000; Tempo integral

Resumo da oferta

Bank of America seeks a Process Design Consultant I to join the Global Operations PPM team. You will analyze the Single Process Inventory (SPI) and related data sources to uncover trends, risks, and opportunities for process improvement, working with Process Owners and key partners.

You will frame questions, manage data quality, and deliver executive-ready analyses, dashboards, and recommendations while coordinating SPI changes with engineers and leaders across regions.

Qualificações

• 5+ years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field.
• Demonstrated data literacy: able to define the question, locate and evaluate relevant data, identify data-quality limitations, analyze information, and communicate evidence-based conclusions.
• Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable process or program improvements.
• Ability to select and apply appropriate analytical tools for the task; advanced proficiency in Excel and strong skills in PowerPoint and Word.
• Experience developing metrics, scorecards, dashboards or executive reporting and explaining insights to technical and non-technical audiences.

Responsabilidades

• Analyze SPI, Process Owner Portal (POP), program and Voice of the Customer data to identify trends, risks, process-design issues, waste and improvement opportunities; translate findings into clear insights and recommendations.
• Frame business questions, identify appropriate data sources, assess data quality, and select and apply fit-for-purpose analytical and visualization tools.
• Respond effectively to urgent and rapidly changing requests, producing accurate, concise and executive-ready analysis, presentations, scorecards, dashboards and recommendations—often within short timelines. Define and track success measures, benefits, milestones, risks, dependencies and outcomes.
• Coordinate and provide governance for SPI changes and deliverables, including scope, process granularity, process splits, regional breakouts and multi-team processes, in partnership with Process Engineers.
• Support deployment of process maturity assessments, process and control deep dives, Walk the Process, client journeys and targeted process redesign and improvement efforts.
• Administer and improve PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking.

Conhecimentos

Data Analysis

Process Mapping

Project Management

Data Visualization

Strategic Thinking

Business Process Analysis

Continuous Improvement

Critical Thinking

Process Effectiveness

Process Performance Measurement

Process Simplification

Ferramentas

Excel

PowerPoint

Word

Cognos

Alteryx

Tableau

Power BI

Descrição da oferta de emprego

Bank of America seeks a Process Design Consultant I to join the Global Operations PPM team. You will analyze the Single Process Inventory (SPI) and related data sources to uncover trends, risks, and opportunities for process improvement, working with Process Owners and key partners.

You will frame questions, manage data quality, and deliver executive-ready analyses, dashboards, and recommendations while coordinating SPI changes with engineers and leaders across regions.