Problem Resolution Specimen Tech — Mon-Fri, 8:00–4:30

Quest Diagnostics Incorporated; Sacramento (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) company match

Vacation and Health/Flex Time

Education assistance

Job summary

Quest Diagnostics Incorporated in Sacramento, CA is seeking a Problem Resolution Specimen Technician to identify and resolve processing issues, collaborate with Specimen Processing, Referral Testing, and Technical teams, and ensure timely result reporting.

The role emphasizes accuracy in specimen handling, data interpretation, and adherence to safety and compliance policies, with a focus on customer service and rapid problem resolution.

Qualifications

• Internal candidates need a minimum of one year in Specimen TechIII/related role.
• Preferred: 3+ years lab experience, preferably in a production environment.
• Laboratory experience with strong Specimen Processing preferred.
• Medical background and terminology helpful.

Responsibilities

• Resolve common specimen problems and coordinate with internal departments to avoid delays.
• May call clients to obtain resolution of problems.
• Interpret specimen tracking data using LIS, logs, automation, and instrumentation.
• Ensure compliance with test ordering, reporting, add-on tests, reflex tests and panels.
• Support priority handling of samples with limited stability.
• Retrieve specimens from storage and verify adequacy and requirements.
• Enter TIQs/TNPs accurately.
• Process, document, and review mislabeled/unlabeled specimens.
• Identify and escalate trending problems to division leadership.

Skills

Communication skills

Interpersonal communication

Problem solving

Compliance

Teamwork

Medical terminology

MS Office

Education

High School Diploma

Tools

MS Office

Laboratory Information Systems

Job description

Quest Diagnostics Incorporated in Sacramento, CA is seeking a Problem Resolution Specimen Technician to identify and resolve processing issues, collaborate with Specimen Processing, Referral Testing, and Technical teams, and ensure timely result reporting.

The role emphasizes accuracy in specimen handling, data interpretation, and adherence to safety and compliance policies, with a focus on customer service and rapid problem resolution.