Specimen Problem Solver Technician

Quest Diagnostics; Town of Florida (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

401(k) match

Education assistance

Career advancement

Annual incentive

Stock purchase plan

Job summary

Quest Diagnostics Miramar, FL is seeking a Problem Resolution Specimen Technician to join the Specimen Tech III team. The role focuses on identifying and solving issues in specimen processing and testing, collaborating with multiple departments to expedite results, and supporting rapid problem resolution.

The position requires strong communication skills, attention to detail, and proficiency with MS Office and laboratory information systems.

Qualifications

• Internal candidates will need a minimum of one year in Specimen Tech III/related role.
• Minimum of 3 years Lab experience preferably in a production environment.
• Laboratory experience with strong Specimen Processing background preferred.
• Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures.
• May be responsible for calling clients to obtain resolution of problems.
• Demonstrates competency of job duties and SOPs related to Specimen Processing problem resolution.
• Interprets specimen tracking data using available resources (specimen logs, LIS, front-end automation, instrumentation).
• Understands compliance policies relating to test ordering, test reporting, add-on tests, TNPs, reflex tests and custom panels.
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care.
• Retrieves specimens from storage, investigates sample adequacy, researches test ordering information, specimen requirements and stability.
• Enters TIQs/TNPs correctly.
• Processes, documents, and reviews mislabeled/unlabeled specimens.
• Escalates trending problems to department management as appropriate.
• Works knowledge of MS Office.

Skills

Communication skills

Problem solving

Teamwork

Computer literacy

Adaptability

Education

High School Diploma or Equivalent

Tools

MS Office

Laboratory information systems

Job description

Quest Diagnostics Miramar, FL is seeking a Problem Resolution Specimen Technician to join the Specimen Tech III team. The role focuses on identifying and solving issues in specimen processing and testing, collaborating with multiple departments to expedite results, and supporting rapid problem resolution.

The position requires strong communication skills, attention to detail, and proficiency with MS Office and laboratory information systems.