Problem Resolution Specimen Technician

Quest Diagnostics Incorporated; Sacramento (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) company match

Vacation and Health/Flex Time

Education assistance

Job summary

Quest Diagnostics Incorporated in Sacramento, CA is seeking a Problem Resolution Specimen Technician to identify and resolve processing issues, collaborate with Specimen Processing, Referral Testing, and Technical teams, and ensure timely result reporting.

The role emphasizes accuracy in specimen handling, data interpretation, and adherence to safety and compliance policies, with a focus on customer service and rapid problem resolution.

Qualifications

• Internal candidates need a minimum of one year in Specimen TechIII/related role.
• Preferred: 3+ years lab experience, preferably in a production environment.
• Laboratory experience with strong Specimen Processing preferred.
• Medical background and terminology helpful.

Responsibilities

• Resolve common specimen problems and coordinate with internal departments to avoid delays.
• May call clients to obtain resolution of problems.
• Interpret specimen tracking data using LIS, logs, automation, and instrumentation.
• Ensure compliance with test ordering, reporting, add-on tests, reflex tests and panels.
• Support priority handling of samples with limited stability.
• Retrieve specimens from storage and verify adequacy and requirements.
• Enter TIQs/TNPs accurately.
• Process, document, and review mislabeled/unlabeled specimens.
• Identify and escalate trending problems to division leadership.

Skills

Communication skills

Interpersonal communication

Problem solving

Compliance

Teamwork

Medical terminology

MS Office

Education

High School Diploma

Tools

MS Office

Laboratory Information Systems

Job description

Problem Resolution Specimen Technician - Sacramento, CA, Monday to Friday, 8:00 AM to 4:30 PM, with rotational weekends

Pay range: $22.48 - $33.72 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This positionactively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen TechIII jobduties, ProblemResolutionTechs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.

Responsibilities:

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/orservicefailures
• May be responsible for calling clients to obtain resolution ofproblems
• Demonstrates competency of job duties and SOP'srelated to Specimen Processing problemresolution
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g.specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's,reflex tests and custompanels
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patientcare
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements andstability
• Responsible for correctly entering TIQs/TNPs
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeledspecimens
• Identifies and escalates trending problems to department management as appropriate.
• Working knowledge of MS Office
• Perform all other job duties asassigned

Qualifications:

Required WorkExperience:

Internal candidateswill need a minimum of one year in Specimen TechIII/relatedrole.

Preferred Work Experience:

• Minimum of 3 years Lab experience preferably in a production environment
• Laboratory experience with strong Specimen Processing background preferred.
• Medical background preferred which includes medicalterminology applicable to a clinical laboratory.

Physical and Mental Requirements:

• Must meet productivity and quality standards of thedepartment
• Must be able to handle multiple tasks and work in a fast-pacedenvironment
• Works in a biohazard environment, practicing good safetyhabits
• Able to sit or stand for longperiods

Skills:

• Must have strong written and verbal communicationskills
• Communicates effectively with all levels of internal and externalstaff
• Ability to professionally handle stressful situations, sensitive and confidential informationwith integrity, and demonstrate a potential for strong independent problem-solvingskills
• Adheres to Quest Diagnostics core values, safety, and compliance policies andprocedures
• Fosters a team-oriented work environment.
• Knowledge of medical and laboratory terminologypreferred
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adheredto
• PC skills including the ability to run reports & use to manage workflow; real-timethru-put

Education

• High School Diploma or Equivalent (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.