Problem Resolution Specimen Technician

Quest Diagnostics; Sacramento (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Well-being programs

Wellness assessment

Vacation time

401(k) match

Stock plan

Education assistance

Career advancement

Job summary

Quest Diagnostics in Sacramento, CA is seeking a Problem Resolution Specimen Technician to ensure accurate specimen processing and testing, with a Monday to Friday schedule 8:00 AM to 4:30 PM and rotational weekends.

Responsibilities include primary contact for resolving specimen problems, data interpretation, and collaboration with processing and testing teams to prevent delays and maintain quality results.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year in Specimen Tech III/related role (internal candidates).
• Preferred: 3 years lab experience, production environment; strong specimen processing background.

Responsibilities

• Primary point-of-contact for resolving specimen problems with internal departments.
• May call clients to obtain resolution of problems.
• Interprets specimen tracking data using LIS and related systems.
• Ensures compliance with test ordering, reporting, add-on tests, TNPs and panels.
• Enter TIQs/TNPs and process mislabeled specimens accurately.
• Escalates trends to department management as appropriate.
• Uses MS Office to manage workflow and reporting.

Skills

Communication skills

Medical terminology

Problem solving

Attention to detail

Teamwork

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Job Description

Problem Resolution Specimen Technician - Sacramento, CA, Monday to Friday, 8:00 AM to 4:30 PM, with rotational weekends

Pay range: $22.48 - $33.72 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Job Description

Problem Resolution Specimen Technician - Sacramento, CA, Monday to Friday, 8:00 AM to 4:30 PM, with rotational weekends

Pay range: $22.48 - $33.72 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties, Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures
• May be responsible for calling clients to obtain resolution of problems
• Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability
• Responsible for correctly entering TIQs/TNPs
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens
• Identifies and escalates trending problems to department management as appropriate.
• Working knowledge of MS Office
• Perform all other job duties as assigned

Qualifications

"

Required Work Experience

Internal candidates will need a minimum of one year in Specimen Tech III/related role.

Preferred Work Experience

• Minimum of 3 years Lab experience preferably in a production environment
• Laboratory experience with strong Specimen Processing background preferred.
• Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Physical And Mental Requirements

• Must meet productivity and quality standards of the department
• Must be able to handle multiple tasks and work in a fast-paced environment
• Works in a biohazard environment, practicing good safety habits
• Able to sit or stand for long periods

Skills

• Must have strong written and verbal communication skills
• Communicates effectively with all levels of internal and external staff
• Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills
• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
• Fosters a team-oriented work environment.
• Knowledge of medical and laboratory terminology preferred
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
• PC skills including the ability to run reports & use to manage workflow; real-time throughput

Education

• High School Diploma or Equivalent (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.