Lab Specimen Problem Solver Technician

QUEST DIAGNOSTICS INC; Tucker (GA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) company match

Vacation and paid time off

Job summary

Quest Diagnostics Inc. is seeking a Problem Resolution Specimen Technician in Tucker, GA (Tuesday–Saturday, 10:00 AM–6:30 PM). The role focuses on identifying and resolving issues in specimen processing and testing to expedite results reporting.

Responsibilities include handling specimen problems, communicating with internal teams, and ensuring compliance with testing policies. A High School Diploma is required, with preferred lab experience.

Qualifications

• High School Diploma or Equivalent is required.
• Minimum one year in Specimen TechIII/related role for internal candidates.
• Preferred: 3 years lab experience, especially in production settings.

Responsibilities

• Primary point of contact for resolving common specimen problems and coordinating with internal departments to avoid delays.
• May call clients to obtain resolution of problems.
• Demonstrates competency in Specimen Processing problem resolution and SOPs.
• Interprets specimen tracking data using LIS and related systems.
• Supports compliance policies related to test ordering, reporting, reflex tests, and panels.
• Retrieves specimens from storage and assesses sample adequacy and stability.
• Accurately enters TIQs/TNPs and documents workflow.
• Performs other duties as assigned.

Skills

Communication skills

Written/verbal communication

Problem solving

Team player

Stress management

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Quest Diagnostics Inc. is seeking a Problem Resolution Specimen Technician in Tucker, GA (Tuesday–Saturday, 10:00 AM–6:30 PM). The role focuses on identifying and resolving issues in specimen processing and testing to expedite results reporting.

Responsibilities include handling specimen problems, communicating with internal teams, and ensuring compliance with testing policies. A High School Diploma is required, with preferred lab experience.