Senior Software Engineer, Problem Management Automation

Truist; Charlotte (NC); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Vacation and holidays

Job summary

Truist is seeking a Senior Software Engineer in Charlotte to design and deliver scalable software, automation, analytics, and reporting that improve Problem Management. You will work with architects, engineers, and platform teams to reduce toil, automate procedures, and build secure, auditable solutions using enterprise platforms including ServiceNow.

Office-based role with 5 days in office. The position emphasizes deep software engineering fundamentals, observability, ITSM practices, and

Qualifications

• Bachelor's degree or equivalent in Computer Science, Software Engineering, or related field.
• 7+ years of professional software development experience.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Strong understanding of SDLC, testing, deployment, and security practices.

Responsibilities

• Design and implement scalable, secure, and available software solutions.
• Lead end-to-end technical design and implementation within the domain.
• Troubleshoot complex technical issues and improve performance and reliability.
• Provide technical guidance, coaching, and reviews to engineers.
• Evaluate new technologies and propose concepts for features and capabilities.

Skills

Software engineering

Software architecture

REST APIs

Cloud platforms

ServiceNow

CI/CD

Data dashboards

Observability

Education

Bachelor’s degree in Computer Science or Software Engineering

Tools

Git

CI/CD pipelines

Automated testing

Code review

Job description

Truist is seeking a Senior Software Engineer in Charlotte to design and deliver scalable software, automation, analytics, and reporting that improve Problem Management. You will work with architects, engineers, and platform teams to reduce toil, automate procedures, and build secure, auditable solutions using enterprise platforms including ServiceNow.

Office-based role with 5 days in office. The position emphasizes deep software engineering fundamentals, observability, ITSM practices, and