Proactive Production Support Engineer (L1, Onsite/Offshore)

Veriipro; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Veriipro in New York seeks an proactive Application Support Engineer to provide L1 application and production support. You will monitor applications, manage incidents and service requests, and perform initial troubleshooting using approved runbooks.

Responsibilities include analyzing logs and basic SQL/Linux outputs, coordinating with onsite and offshore teams, and documenting RCA for recurring issues. The role requires strong communication and adherence to operational standards.

Qualifications

• Experience in L1 support and incident response.
• Ability to document troubleshooting steps and RCA.
• Familiarity with ITIL-based processes preferred.

Responsibilities

• Monitor applications and respond to incidents and service requests.
• Perform first-level diagnostics using runbooks and SOPs.
• Analyze logs, errors, and outputs to identify issues.
• Escalate to L2/L3 with evidence.
• Own L1 incidents and drive resolution with teams.
• Support releases, deployments, and post-release checks.
• Conduct shift handovers and maintain health monitoring.
• Prepare incident summaries and stakeholder updates.
• Coordinate onsite/offshore teams for issue resolution.
• Ensure security and governance alignment.

Skills

Application monitoring

Incident management

Runbook troubleshooting

SQL basics

Linux commands

Log analysis

Shift-based support

Onsite-offshore coordination

Job description

Veriipro in New York seeks an proactive Application Support Engineer to provide L1 application and production support. You will monitor applications, manage incidents and service requests, and perform initial troubleshooting using approved runbooks.

Responsibilities include analyzing logs and basic SQL/Linux outputs, coordinating with onsite and offshore teams, and documenting RCA for recurring issues. The role requires strong communication and adherence to operational standards.