Senior L2 Production Support Engineer

Cloud Analytics Technologies, LLC; Plano (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Cloud Analytics Technologies, LLC is looking for an L2 Support Engineer with 5+ years in production support for enterprise applications. The role emphasizes Unix/Linux troubleshooting, database problem solving, and Java log/code‑level analysis to drive incident resolution.

You will handle incident triage, RCA, and coordination across multiple teams, while maintaining runbooks and incident timelines in a fast‑paced environment.

Qualifications

• 5+ years in L2/production support for critical applications.
• Strong Unix/Linux command-line and shell scripting (bash/ksh).
• Strong database knowledge (Oracle/SQL Server/PostgreSQL/MySQL) with advanced SQL troubleshooting.
• Working knowledge of Java applications (logs, thread dumps, heap/GC basics, exception tracing).
• Experience with ticketing/ITSM tools (ServiceNow/Jira) and incident/problem/change workflows.
• Familiarity with monitoring/log tools (Grafana/Splunk/ELK/AppDynamics or similar).
• Excellent communication, stakeholder updates, and incident bridge handling.

Responsibilities

• Monitor applications and proactively detect production issues via alerts, logs, and dashboards.
• Perform L2 triage for incidents, including impact analysis, workaround, and restoration within SLA.
• Troubleshoot Unix/Linux runtime issues: process, memory, CPU, file systems, permissions, cron/jobs, shell scripts.
• Analyze Java stack traces, GC/log patterns, and service behavior to isolate defects and elevate with clear evidence.
• Support release validations, post‑deployment checks, and rollback coordination where required.
• Own problem records and drive RCA with corrective/preventive actions.
• Collaborate with L1, L3/dev, infra, DBAs, and middleware teams for permanent fixes.
• Maintain runbooks, SOPs, knowledge articles, and incident timelines.

Job description

Cloud Analytics Technologies, LLC is looking for an L2 Support Engineer with 5+ years in production support for enterprise applications. The role emphasizes Unix/Linux troubleshooting, database problem solving, and Java log/code‑level analysis to drive incident resolution.

You will handle incident triage, RCA, and coordination across multiple teams, while maintaining runbooks and incident timelines in a fast‑paced environment.