Financial Services Application Support Engineer

Vichara Technologies, Inc.; New York (NY); On-site; USD 130,000 - 140,000; Full time

Job summary

Vichara Technologies, Inc. in New York seeks an experienced production support professional to ensure the reliability of critical financial services applications and adherence to SLA commitments.

You will troubleshoot issues, coordinate with engineering and vendors, maintain a knowledge base, and provide white-glove end-user support across business units to drive continuous improvement.

Qualifications

• Minimum 4 years of IT experience in customer service or helpdesk.
• Strong end-user white glove support experience.
• Self-motivated and business-focused.
• Experience with application administration and collaboration with infra/dev teams.
• Experience in financial services preferred (credit & private equity).
• Experience with multiple application and staffing vendors.
• Excellent communication and collaboration skills.
• Ability to proactively identify issues and mitigate risks with delivery teams.
• Capable of driving vendors to meet goals despite constraints.
• Understanding of fund and portfolio management processes is desirable.

Responsibilities

• Ensuring issues are addressed within specified SLA timeframes
• Troubleshooting issues and working with others to ensure root causes are identified and remediated
• Establishing and maintaining key relationships with business stakeholders
• Communicating with external vendors and Fund Administrators when issues arise
• Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
• Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
• Maintaining application, server and environment configurations
• Enforcing data, security, application, integration and operational standards and policies
• Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
• Documenting issues and resolutions in Confluence knowledge base

Skills

End-user support

Vendor management

SLA compliance

Problem solving

Communication

Tools

Confluence

Job description

Vichara Technologies, Inc. in New York seeks an experienced production support professional to ensure the reliability of critical financial services applications and adherence to SLA commitments.

You will troubleshoot issues, coordinate with engineering and vendors, maintain a knowledge base, and provide white-glove end-user support across business units to drive continuous improvement.