Application Support Lead: Onsite/Offshore Coordinator

Tata Consultancy Services Limited; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in New York City is seeking a Lead to oversee L1-L3 support operations, drive production governance and ensure rapid incident response. You will own major incidents, perform RCA, maintain runbooks and release-readiness checks, and coordinate with offshore teams to deliver reliable, compliant services.

Onsite coordination with stakeholders and shift readiness are essential for success.

Qualifications

• Incident management and production governance capabilities.
• Experience with L1/L2/L3 support operations and runbooks.

Responsibilities

• Lead L1/L2/L3 support operations and production governance.
• Own major incidents, RCA, problem elimination and service restoration.
• Maintain runbooks, operational controls and release-readiness checks.
• Coordinate customer stakeholders and offshore support teams.

Skills

Incident Management

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services Limited in New York City is seeking a Lead to oversee L1-L3 support operations, drive production governance and ensure rapid incident response. You will own major incidents, perform RCA, maintain runbooks and release-readiness checks, and coordinate with offshore teams to deliver reliable, compliant services.

Onsite coordination with stakeholders and shift readiness are essential for success.