Proactive Medical Office Coordinator - Front Desk & EHR

capitalhealth; New Jersey; On-site; USD 31,000 - 41,000; Full time

Job summary

Capital Health is seeking an experienced front desk/medical office assistant to ensure prompt patient service both on the telephone and at the front desk. You will oversee registration, checkout, and electronic medical records to maintain smooth patient flow.

The role requires three years of related healthcare office experience, knowledge of ICD-10/CPT codes, and strong communication and organizational skills.

Qualifications

• Intermediate knowledge of medical terminology, ICD-10 and CPT codes.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.

Responsibilities

• Works independently to assure prompt patient service both on telephone and at front desk.
• Oversees registration and checkout process and handling of electronic medical records to assure efficient flow of patients through office.
• Reviews issues promptly with providers, including routine issues, difficulties and unusual circumstances.
• Handles patient problems/complaints promptly; Refers difficult situations to Director/Manager.
• Answers telephones promptly and courteously, while handling multiple phone lines.
• Routes patient calls efficiently and appropriately to appropriate area/individual.
• Prepares for day, reviews eligibility and phone reports, and carries out tasks accordingly.
• Greets all patients and visitors in a professional and welcoming manner.
• Performs registration to ensure demographic and insurance information is accurate and complete.
• Complies with HIPAA and other regulatory guidelines as measured by QA.
• Collects co-payments and outstanding balances at check-in, and balances at check-out.
• Obtains copies of insurance cards and referrals and enters into system.
• Reviews and complies with Patient Account Notes and Appointment Notes.
• Confirms charges and approves claim creations in system at Check-Out; processes real time adjudication.
• Schedules follow-up appointments and creates appointment ticklers.
• Completes referrals and pre-authorizations as required.
• Creates a Time of Service batch and reconciles daily.
• Performs clerical duties and maintenance of statistics.
• Performs other duties as assigned.

Skills

Medical terminology

ICD-10

CPT codes

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Capital Health is seeking an experienced front desk/medical office assistant to ensure prompt patient service both on the telephone and at the front desk. You will oversee registration, checkout, and electronic medical records to maintain smooth patient flow.

The role requires three years of related healthcare office experience, knowledge of ICD-10/CPT codes, and strong communication and organizational skills.