Medical Office Coordinator – Primary Care (Day)

Capital Health; Northern (KY); Hybrid; USD 47,000 - 61,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings and Investment Plan

Basic Life/AD&D Insurance

Disability Benefits – LTD/STD

Employee Assistance Program

Commuter Transit

Commuter Parking

Voluntary Life Insurance

Voluntary Legal Services

Paid Time-Off

Job summary

Capital Health is seeking a Medical Office Coordinator for a full-time day shift in Quakerbridge, NJ. The role supports prompt patient service at the front desk, oversees registration and checkout, and coordinates electronic health records to ensure efficient patient flow through the office.

Responsibilities include handling patient inquiries, collecting co-pays, scheduling follow-ups, and ensuring HIPAA compliance. Prior EHR experience and strong communication skills are essential.

Qualifications

• High School or equivalent required.
• Three years related experience in medical office or hospital setting; prior experience with electronic health record preferred.
• Knowledge of medical terminology, ICD-10 and CPT codes.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Proficient with Microsoft Office applications: Word, Outlook.

Responsibilities

• Works independently to assure prompt patient service both on telephone and at front desk.
• Oversees registration and checkout process and handling of electronic medical records.
• Reviews issues promptly with providers, including routine issues, difficulties and unusual circumstances.
• Answers telephones promptly and courteously, while handling multiple phone lines.
• Prepares for day, reviews eligibility and phone reports, and carries out tasks accordingly; prepares new patient charts and/or paperwork at patient presentation.
• Greets all patients and visitors in a professional and welcoming manner.
• Informs patient of privacy policies and procedures; informs patients of delays in physician schedules, assists with patient comfort while delayed.
• Performs registration to ensure demographic and insurance information is accurate and complete.
• Collects co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out according to policy.
• Obtains copies of insurance cards, driver's license, authorizations, and referrals and enters into system.
• Refs patients to CBO staff regarding past due balances, questions and/or resolution.
• Reviews and complies with Patient Account Notes and Appointment Notes in system; Accepts accountability for all Work lists/Boxes on dashboard or elsewhere based on assignment.
• Confirms charges and approves claim creations in system at Check-Out; Validates and submits appropriate claims for real time adjudication.
• Schedules follow-up appointments, creates appointment ticklers in system, and works associated Work lists/boxes relative to both based on assignment.
• Completes referrals and pre-authorizations as required.
• Creates a Time of Service batch and links to a deposit batch daily; Reconciles, balances, and closes each batch/drawer at end of day.
• Performs clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics.
• Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.

Skills

Medical terminology

ICD-10 CPT codes

Verbal and written communication

Interpersonal skills

Organizational skills

Microsoft Office

Education

High School diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Capital Health is seeking a Medical Office Coordinator for a full-time day shift in Quakerbridge, NJ. The role supports prompt patient service at the front desk, oversees registration and checkout, and coordinates electronic health records to ensure efficient patient flow through the office.

Responsibilities include handling patient inquiries, collecting co-pays, scheduling follow-ups, and ensuring HIPAA compliance. Prior EHR experience and strong communication skills are essential.