Patient Access & Registration Specialist

Capital Health (US); Newtown (PA); On-site; USD 23,419 - 28,722; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

FSA

Retirement Savings Plan

Paid Time-Off

Job summary

Capital Health is seeking a friendly and organized front desk receptionist to support patient intake and scheduling at our medical group. You will handle multi-line calls, schedule appointments and outpatient tests, prepare patient charts, and greet visitors with professionalism in a privacy-conscious environment.

The role requires a High School diploma, at least one year of healthcare office experience, familiarity with medical terminology, ICD-10 and CPT codes, and strong computer skills

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred.
• Special Training: Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets.
• Usual Work Day: 8 Hours

Responsibilities

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules and cancels appointments; schedules outpatient tests and surgeries per policy.
• Prepares for the day, reviews eligibility and reports; prepares new patient charts and paperwork.
• Greets patients and visitors professionally; informs about privacy policies and any delays.
• Performs registration to ensure demographic and insurance information accuracy; ensures HIPAA compliance.
• Obtains insurance cards, driver’s license, authorizations, and referrals; enters into system.
• Collects co-payments and balances at check-in and time-of-service balances at check-out per policy.
• Refers patients to CBO staff regarding past due balances or questions.
• Reviews and complies with Patient Account Notes; manages Worklists/Boxes as assigned.
• Confirms charges / approves claim creations; handles day-end processes.
• Schedules follow-up appointments and creates appointment ticklers; manages related Worklists.
• Completes referrals and pre-authorizations as required.
• Creates Time of Service batches and reconciles daily; closes batches with designated resources.
• Performs other clerical duties including mail processing, appointment confirmations, and statistics maintenance.

Skills

Phone etiquette

Customer service

Medical terminology

Excel

Microsoft Office

HIPAA knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Capital Health is seeking a friendly and organized front desk receptionist to support patient intake and scheduling at our medical group. You will handle multi-line calls, schedule appointments and outpatient tests, prepare patient charts, and greet visitors with professionalism in a privacy-conscious environment.

The role requires a High School diploma, at least one year of healthcare office experience, familiarity with medical terminology, ICD-10 and CPT codes, and strong computer skills