Patient Access Coordinator

Capital Health (US); Newtown (PA); On-site; USD 48,712,000 - 59,744,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

FSA

Retirement Savings Plan

Life Insurance

Paid Time Off

Job summary

Capital Health is seeking a friendly front desk receptionist to join our medical group. The role involves greeting patients, scheduling appointments, and collecting payments while ensuring privacy and accuracy in every interaction.

Ideal candidates will have a high school diploma, at least one year in a healthcare reception or customer service role, and familiarity with medical terminology, ICD-10, and CPT codes. Proficiency in Microsoft Office and basic Excel is expected.

Qualifications

• High School diploma or equivalent required.
• One year experience as receptionist or clerk in healthcare or one year of customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes; strong communication and interpersonal skills; medical assistant or medical office tech certification preferred.
• Proficient computer skills; basic Microsoft Office; familiarity with Excel spreadsheets.
• Usual work day is 8 hours.

Responsibilities

• Answer phones promptly and courteously, routing calls to the appropriate area.
• Schedule and cancel appointments and outpatient tests per policy.
• Prepare for day, review eligibility, and complete patient charts and paperwork.
• Greet patients and visitors, explain privacy policies, and communicate delays.
• Perform registration to ensure accurate demographic and insurance information; maintain HIPAA compliance.
• Assist with check-ins/outs, collect co-pays, and balance daily cash drawer.
• Process charges, claims, and day-end reports; manage follow-up appointments and referrals.

Skills

Communication

Customer service

Medical terminology

HIPAA compliance

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Capital Health is seeking a friendly front desk receptionist to join our medical group. The role involves greeting patients, scheduling appointments, and collecting payments while ensuring privacy and accuracy in every interaction.

Ideal candidates will have a high school diploma, at least one year in a healthcare reception or customer service role, and familiarity with medical terminology, ICD-10, and CPT codes. Proficiency in Microsoft Office and basic Excel is expected.