Pro Shop Operations Lead — Customer Service & Inventory

City of Pasadena; Pasadena (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance benefits

Free on-site medical clinic

Virtual visits at no charge

Tuition reimbursement

Retirement matching 200%

Vacation accrual scales with service

Job summary

City of Pasadena's municipal golf course is hiring a Pro Shop Specialist I to deliver exceptional customer service, manage retail operations, and support financial processes in the pro shop. The role involves inventory control, purchasing records, payroll coordination, and assisting with deposits and reporting, with potential lead duties for part-time staff.

This full-time position offers generous benefits and requires experience in customer service, knowledge of golf merchandising, and a Texas

Qualifications

• Two years of customer service, cashiering, or retail experience.
• At least one year in a golf course or recreation environment.
• Valid Texas driver's license and a good driving record.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide advanced customer service and retail support in the municipal golf course pro shop.
• Assist with purchasing, payroll processing, deposits, and financial reporting.
• Manage pro shop inventory, pricing, ordering, and stock levels.
• Coordinate tournaments and scheduling, including registrations and tee times.
• Lead or train part-time staff and ensure compliance with city policies.
• Handle cashiering, point-of-sale transactions, and daily sales reconciliation.
• Maintain shop appearance and merchandising.

Skills

Customer service

Retail experience

Cashier experience

Education

High School Diploma or GED

Job description

City of Pasadena's municipal golf course is hiring a Pro Shop Specialist I to deliver exceptional customer service, manage retail operations, and support financial processes in the pro shop. The role involves inventory control, purchasing records, payroll coordination, and assisting with deposits and reporting, with potential lead duties for part-time staff.

This full-time position offers generous benefits and requires experience in customer service, knowledge of golf merchandising, and a Texas