Pro Shop Specialist I

City of Pasadena; Pasadena (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance benefits

Free on-site medical clinic

Virtual visits at no charge

Tuition reimbursement

Retirement matching 200%

Vacation accrual scales with service

Job summary

City of Pasadena's municipal golf course is hiring a Pro Shop Specialist I to deliver exceptional customer service, manage retail operations, and support financial processes in the pro shop. The role involves inventory control, purchasing records, payroll coordination, and assisting with deposits and reporting, with potential lead duties for part-time staff.

This full-time position offers generous benefits and requires experience in customer service, knowledge of golf merchandising, and a Texas

Qualifications

• Two years of customer service, cashiering, or retail experience.
• At least one year in a golf course or recreation environment.
• Valid Texas driver's license and a good driving record.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide advanced customer service and retail support in the municipal golf course pro shop.
• Assist with purchasing, payroll processing, deposits, and financial reporting.
• Manage pro shop inventory, pricing, ordering, and stock levels.
• Coordinate tournaments and scheduling, including registrations and tee times.
• Lead or train part-time staff and ensure compliance with city policies.
• Handle cashiering, point-of-sale transactions, and daily sales reconciliation.
• Maintain shop appearance and merchandising.

Skills

Customer service

Retail experience

Cashier experience

Education

High School Diploma or GED

Job description

Duties

Under limited supervision, the Pro Shop Specialist I performs advanced customer service, retail, administrative and operational duties in the municipal golf course pro shop. This position assists purchasing, requisitions, payroll processing, deposits and financial consolidation, inventory management and ordering, tournament scheduling and coordination, and the overall organization and presentation of the pro shop. The Pro Shop Specialist may also provide lead direction to part-time or seasonal staff and supports the efficient daily operation of the golf course. Perform cashiering, customer service, and retail duties as needed. Prepare and process purchase requisitions, assist with purchasing documentation, and maintain appropriate purchasing records in accordance with City policies and procedures. Assist with payroll preparation and processing, including reviewing timekeeping records and identifying discrepancies for correction. Prepare and process daily deposits and assist with reconciliation of cash drawers, point-of-sale activity, receipts, and daily sales reports. Assist with financial consolidation, recordkeeping, and reporting related to golf course operations. Manage and monitor pro shop inventory, including ordering, receiving, pricing, stocking, tracking inventory levels, and recommending or initiating reorders. Maintain accurate inventory records and assist with periodic physical inventory counts. Maintain the cleanliness, organization, merchandising, and professional appearance of the pro shop, including displays, counters, storage areas, and merchandise. Assist with tournament and league scheduling and coordination, including registrations, tee times, pairings, scorecards, scoring, and communication with tournament organizers. Assist in preparing schedules and monitoring daily staff assignments. Provide lead direction and training to assigned staff and ensure compliance with City policies and procedures. Handle customer concerns and assist in resolving operational issues. Communicate with golf course staff regarding tee sheets, pace of play, tournaments, events, and player needs. Support special events, golf programs, promotions, and other operational needs as assigned. Work the assigned schedule and comply with City timekeeping and attendance policies. Perform other duties as assigned. Maintains all required licenses, certifications, and professional credentials. Works the assigned schedule and complies with City attendance and timekeeping policies. Performs related duties as assigned.

Qualifications:

High School Diploma/GED. Two (2) years of customer service, cashiering, or retail experience, including at least one (1) year in a golf course or recreation environment. Valid Texas driver's license and a good driving record. PREFERRED: Prior experience with purchasing or requisitions, payroll/timekeeping support, deposits or financial reconciliation, inventory management, and tournament or event coordination. Experience providing lead direction or training to staff. Knowledge of golf equipment, merchandise, and the game of golf. Bilingual (English/Spanish)

The City of Pasadena offers very generous benefits to all full-time employees. For example:

• Employee-only medical insurance starts as low as $15 per month and the most expensive Employee & Family plan is less than $350 per month.
• The City has its own medical clinic staffed with a M.D. and two medical assistants. Employees and their covered dependents over the age of 5 can visit the clinic FREE OF CHARGE.
• Employees and their covered dependents also have access to Virtual Visits with a medical professional FREE OF CHARGE.
• The City offers college tuition reimbursement of up to $3,500 per year.
• As an employee, you will contribute a portion of your salary each pay-period towards your retirement and the City will match your contribution by 200%. Example, if you contribute $100, the City will contribute $200.
• Civilian employees accumulate vacation at the following rates:
  • Less than 6 years of service - two weeks of vacation per year.
  • From 6 to less than 11 years of service - three weeks of vacation per year.
  • From 11 to less than 21 years of service – four weeks of vacation per year.
  • From 21 to less than 26 years of service – five weeks of vacation per year.
  • From 26 years of service and up – six weeks of vacation per year.