PRO Services Specialist — Pros Sales & Support

Floor & Decor; Fort Worth (TX); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays and personal holiday

Paid Volunteer Time Off

Résumé du poste

Floor & Decor is seeking a PRO Services Specialist to build relationships with professional customers in the Fort Worth area. You will support the PRO desk, manage orders, and help grow the PRO program while collaborating with store teams.

You’ll train staff on selling processes, educate PRO customers about benefits, and promote credit solutions. This role involves travel up to 20% and requires strong customer service and bilingual capabilities where applicable.

Qualifications

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsabilités

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and tasks of a similar nature to achieve objectives.

Connaissances

Communication skills

Retail experience

Bilingual Spanish

CRM software

Collaboration skills

Formation

High School diploma

Associate degree or higher

Outils

Salesforce

Description du poste

Floor & Decor is seeking a PRO Services Specialist to build relationships with professional customers in the Fort Worth area. You will support the PRO desk, manage orders, and help grow the PRO program while collaborating with store teams.

You’ll train staff on selling processes, educate PRO customers about benefits, and promote credit solutions. This role involves travel up to 20% and requires strong customer service and bilingual capabilities where applicable.