PRO Services Growth Specialist

Floor & Decor Holdings Inc.; Countryside (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

401k matching

Stock Purchase Plan

Insurance plans

Paid time off

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking an in-store PRO Services representative to build relationships with professional customers and earn their trust. You will support the PRO desk, manage orders, and collaborate with store teams to identify PROs and promote credit options.

You will train staff on selling processes, expand PRO participation, and travel to job sites when needed to demonstrate Floor & Decor’s benefits and capabilities. A background in retail or wholesale sales is preferred.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Skills

Sales experience

CRM experience

Bilingual Spanish

Communication skills

Customer service

Education

High School diploma

Associate degree or higher (plus)

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking an in-store PRO Services representative to build relationships with professional customers and earn their trust. You will support the PRO desk, manage orders, and collaborate with store teams to identify PROs and promote credit options.

You will train staff on selling processes, expand PRO participation, and travel to job sites when needed to demonstrate Floor & Decor’s benefits and capabilities. A background in retail or wholesale sales is preferred.