PRO Services Specialist: In-Store Growth & Support

Floor & Decor; Bremerton (WA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation & holidays

Job summary

Floor & Decor is seeking an in-store PRO Services Associate in Bremerton, WA to build relationships with professional customers and support the PRO priorities. You will assist PROs, manage orders, and promote PRO rewards and credit options while collaborating with the store team.

The role emphasizes customer service, product knowledge, and cross-functional cooperation to drive PRO engagement and store performance.

Qualifications

• High school diploma or equivalent; associate degree a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce CRM is a plus.
• Bilingual in Spanish or dominant language in store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class PRO customer experience.
• Support the PRO desk in-store: calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in-store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Educate PRO customers and sign them up for the PRO Premier Rewards Program.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Present programs and benefits effectively.
• Demonstrate excellent customer service and results orientation.
• Interact across cultures and levels; travel to customer/PRO sites when needed.

Skills

Communication skills

Salesforce/CRM

Bilingual (Spanish)

Education

High school diploma

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor is seeking an in-store PRO Services Associate in Bremerton, WA to build relationships with professional customers and support the PRO priorities. You will assist PROs, manage orders, and promote PRO rewards and credit options while collaborating with the store team.

The role emphasizes customer service, product knowledge, and cross-functional cooperation to drive PRO engagement and store performance.