PRO Services Specialist: Grow Contractor Partnerships

Floor & Decor Holdings Inc.; Happy Valley (OR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services-focused role in Oregon to build relationships with professional customers and grow their business. You will collaborate with store teams, manage orders, and promote PRO programs while supporting a fast-paced environment.

This hourly position requires strong customer service and communication skills, with travel up to 20% for PRO site visits as needed. Bilingual abilities are a plus to serve diverse PRO clients.

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Promote PRO Credit Solutions and PRO Premier Rewards Program.
• Coordinate and assist with PRO Customers in-store activities.
• Travel up to 20% to customer and PRO job sites when needed.

Skills

Customer service

Communication

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher is a plus

Tools

Salesforce/CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services-focused role in Oregon to build relationships with professional customers and grow their business. You will collaborate with store teams, manage orders, and promote PRO programs while supporting a fast-paced environment.

This hourly position requires strong customer service and communication skills, with travel up to 20% for PRO site visits as needed. Bilingual abilities are a plus to serve diverse PRO clients.